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Issue: I've forgotten my My F-Secure password and tried to reset it but I am not receiving the password reset email. Resolution: Note: If you have F-Secure Internet Security, or F-Secure Freedome you can download the product from our Downloads page on the website. Verify that you have a valid My F-Secure account and are using the right e-mail address. If you've previously signed up via Facebook, you will not receive the email password reset. You can simply login via Facebook. You can only request a password reset if you have My F-secure account (F-Secure SAFE or F-Secure TOTAL order). Check the Spam folder if the email does not appear in your inbox. Some email domains, like Gmail, will not allow any action unless the mail is moved to the inbox first. You need to move the email to the Inbox folder and click on the "password change" link. If you have My F-Secure account, and still not receiving the password reset email, contact F-Secure support for further assistance. Article no: 000003768
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