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F-Secure signs installer packages and binary files digitally with code signing certificates obtained from trusted certification authorities. This is...
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If you need to know the name and exact version of your F-Secure product, follow the steps provided in this article.
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Yes, as long as you have a supported version of F-Secure SAFE, Internet Security, or Antivirus for PC, the security products should continue to work...
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If your sample submission is larger than 30MB, you can submit the large sample to us via our FTP.
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The 'malware_samples.zip' file produced by the Quarantine Dumper tool (fsdumpqrt.exe) does not contain any sample files.
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If you think that you no longer need your My F-Secure account, you can request to permanently delete the account by contacting our Customer Support...
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My F-Secure SAFE (or F-Secure TOTAL) licenses are soon to expire, but when I log in to My F-Secure, I don't see how I can renew my licenses.
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You have enabled two-step authentication for My F-Secure. However, as you are unable to access your mobile phone, you cannot create the authentication...
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After turning off two-step verification for your My F-Secure account, you are no longer asked to give a security code when you log in.
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After setting up two-step verification for My F-Secure, follow these instructions to download the recovery codes.
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We recommend that you use either a PC or Mac to set up this feature.
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Two-step verification is a feature that adds an extra layer of security to your My F-Secure account. This additional layer makes sure that no one can...
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Note: Different Windows version may have slight variations in the steps.
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Locate and follow the uninstallation instructions provided by the software vendor. Typically, many vendors have an uninstallation application in their...
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We recommend that you have just one security product on your computer. F-Secure's security product needs to open files to scan them. If another...
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This table shows the features that are available for the F-Secure consumer products.
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To create logs to detect presence of malicious files, run the following tools:
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In the event where you need to submit quarantined files to our analysts for further investigation, follow the steps below.
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Our customer support may ask you to create and send an FSDIAG file to our technical support. If the file size of your FSDIAG file is larger than 10MB,...
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The Uninstallation Tool for Mac removes F-Secure Anti-Virus for Mac, F-Secure Mac Protection and F-Secure SAFE. Note: You should only use the...
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The Uninstallation Tool removes the following from your computer: F-Secure SAFE (17.x, 16.x, 15.x) Computer Protection 17.1 F-Secure FREEDOME F-Secure...
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On the My F-Secure login page, click the Register now link.
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On the My F-Secure page, you can view the details of your subscription (subscription period, remaining days left, and number of free licenses). For...
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The Subscription page opens where you can view your subscription-related information, manage the number of devices you can protect, review your...
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To view and edit your account information:
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You can share your subscription with a friend or family member (sub-user) by inviting them into your My F-Secure group. This allows them to protect...
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Note: If you remove a sub-user, this sub-user will no longer be protected.
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Note: Removing a license from a device does not uninstall the F-Secure product from that device. To uninstall the product, you have to do it manually...
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You need to register to My F-Secure, as without a valid account, you are not able to start protecting your devices with F-Secure SAFE or F-Secure...
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My F-Secure is the home of your protection. It is the management portal for all the devices that are protected under your F-Secure SAFE or F-Secure...
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When you buy a subscription for the first time and if you select the auto renewal option, your subscription and licenses will be renewed automatically...
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On the My F-Secure login page, click the Forgot your password? link.
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You can go to our Submit a Sample (SAS) page if you would like to send us anything suspicious that you encounter online. Sample submission is analyzed...
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Once you have completed your Windows 10 upgrade, you may experience some issues with your F-Secure security product. Your F-Secure security product...
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Although it is possible to install and use F-Secure mobile products on a rooted or jailbroken devices, at F-Secure, we unfortunately cannot offer you...
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Updates are considered old after seven days. You should always try to keep your virus definition database up-to-date as viruses can change very...
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The F-Secure product should remove the adware from your computer automatically. If you want to be sure, we recommend that you run a virus and spyware...
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To save a scanning report to a file, follow the steps below.
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The Temporary Internet Files folder on Microsoft Windows computer systems contains files - such as images, HTML pages, executable and script files -...
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If you have technical problems with your security product, our customer support may ask you to create and send an FSDIAG file to our technical support...
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Issue: How do renew my F-Secure SAFE or TOTAL subscription with a discount code? Resolution: Log in to your My F-Secure account On top right, select Subscription Go to the Discount field on bottom of the page  Fill in your discount code Click Apply code  Proceed to Renew Note: If there is no option for you to enter the discount code or if you get an error message, please contact the customer support. Article no: 000003392
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Issue: I got a call from someone who claims that they're a "Microsoft employee". They want to remote access to the computer because it is infected. What should I do? Resolution: This is a scam call, a Microsoft employee would never call in that way. Immediately end the call without giving them any information. They might try to scare you by telling that there is an infection on your computer, and that they'd like you to install some software or give them remote access to the device. This is a ruse to either infect your computer, or scam you further into giving credit card or bank details.    Never install anything they request, allow them remote access to your computer or give them personal information.  In the event that you did what the scammer requested: If you installed something they directed, uninstall that software and run a full virus-scan on your computer If you gave them remote access to your computer, the safest thing to do would be to reset the whole device If you gave your card/bank details, contact your bank immediately  Change your password login information to services that might have been compromised  If you'd like to read more, here is Microsoft's own article about this issue.     Article no: 000001678
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Issue: I can't login to My F-Secure account. I get an error message that says "Incorrect login". What should I do? Resolution: You can only login to your account, if you have F-Secure SAFE, or F-Secure TOTAL account. If you can't login, most likely you have F-Secure Internet Security, FREEDOME or Anti-Virus. Those products do not use My F-secure account.  If you have F-Secure SAFE, or F-Secure TOTAL account, do the following to get to your account. To login to My F-Secure: Go to: https://my.f-secure.com/login Fill in your e-mail and password Press Login If the login is not recognized and you're sure that it is correct, please open the website in the Incognito window and try again. If the password is forgotten Go to https://my.f-secure.com/login Choose 'Forgot your password?' and enter your email Go to your email inbox and open the email titled "Change your F-Secure account password" from F-Secure account Click the link in the email Enter your new F-Secure password Click Change Go back to https://my.f-secure.com/login and login with your new password If you are redirected to registration page, On the Registration page, at the "Already have an account? Log in." click Log in. You will either be directed to Account page or Log in page. If Log in page, key in email and password. Then click Log in. If issue still continues, delete browser history and try again. Call customer support if the issue still continues. It might be that you have made a typo mistake when you created your account. Customer support is able to help you with that.  Article no: 000001113
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Issue: I bought the product on a CD but my computer does not have an optical drive. How can I install the product? Resolution: If your F-Secure product came with a CD and your computer does not have an optical drive you can download the install package from our homepage. You can find the install files for our products from our website. Article no: 000006085
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Issue: I am not sure if I am paying F-Secure for any product or license. Do I have any valid purchases from you?  Resolution: If you do not have any F-Secure products installed, please contact F-Secure support with the email address you used for making purchases.  We can then check your subscriptions.  If you do have F-Secure product on your device, you can see the expiration date on the app itself: Windows/Mac: Open the F-Secure icon and you'll see the validity date on top of the program.  Android/iOS: Open the F-Secure app and go to Subscription tab. There is the validity date/or how many days the subscription is till valid.  Note: On automatically renewing orders there is no expiration date on the application.  Article no: 000010329
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Issue: I am trying to change My F-secure account's email address, but I get error "This email address is already in use." when I try to do it.  Resolution: Most likely your new email address is already used for another My F-secure account.  You can contact F-Secure support and ask them to delete it, so that it can be re-used.  Article no: 000018204
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Issue: Is F-Secure SAFE or F-Secure Internet Security enough to protect my computer? I have F-Secure product on my computer, is that enough? Resolution: If you have F-Secure SAFE or F-Secure Internet Security on your computer, it's a really good start to keep your computer protected. It's a good idea to do these things also: On your computer: Make sure that your Windows (or other operating system), your security application (e.g. F-Secure SAFE) and your other applications  are up-to-date and updating Keep backups of the files you do not wish to lose. In general: Each of your passwords should be unique Don't leave your password notes next to your device. Better yet, use a password manager (F-Secure KEY, for instance) Keep a healthy scepticism when online - if it's too good to be true, it most likely is not true! For more details, see here: https://www.f-secure.com/v-descs/articles/securing-web-browsers.shtml Article no: 000020239
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Issue: The error message shown when adding the PC för Alla F-Secure TOTAL code to My F-Secure in another country than Sweden: "Registration or use of this code is not valid in your country or from this internet connection. Please register using the broadband or mobile connection from the provider of your F-Secure service or if you purchased from retail then in the country of purchase."   Resolution: You need to be located in Sweden in order to use a PC för Alla subscription code on your My F-Secure account. For further inquiries, please contact F-Secure Customer Care. Article no: 000017853
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Issue: I can't buy more licenses from My F-Secure account, there is only a "renew" button that gives me a full price yearly renewal. There is no option to buy more licenses.  Resolution: When you only have option to renew with full price instead of buying more licenses during existing period, you most likely have activated your current subscription with a code. If a subscription has been activated by adding a code to My F-Secure account, you will not be able to buy more licenses for the time you have left on your account. You can only buy more licenses during existing subscription if your latest purchase is via F-Secure online store.  If you want to increase the number of licenses on your My F-Secure account, you can buy a full price renewal with the increased license number through My F-secure. The subscription period will be extended by that time and the number of licenses in the original subscription will match the new renewal subscription.  Article no: 000001137
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Issue: Can I install F-Secure FREEDOME or F-Secure SAFE on my smart Android television?  Does F-Secure have products that will protect my smart TV?  Resolution: As Android-based smart televisions use the Android TV operating system, it is not supported by any F-Secure product.  Sometimes it might be possible to find F-Secure SAFE or F-Secure FREEDOME applications from the Android televisions Playstore and install it, but this or its functionality is not guaranteed.  You can protect your smart television and other smart appliances with F-Secure SENSE router. You can find more information about F-Secure SENSE security features for different platforms at our Community page.   Article no: 000001158
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