Common Topics

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Follow the steps below to remove F-Secure security product from your Android device:
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Cleaning app data wipes the app caches and clears all settings that go along with a particular app and resets the app back to scratch.This clears the cache and all settings that go along with the app.
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Issue: Customer has purchased via F-Secure.com and has attempted account creation which has failed. Account is incomplete.   Resolution: In some cases the account goes in to a limbo state where the account creation is incomplete. Try the following steps: 1. Open the order confirmation email 2. Click on the Create My F-Secure Account link from the order confirmation 3. Select Do you already have an account? Log in. 4. Enter the same email address and password that you used during the initial (failed) registration. 5. If the above fails, click on Forgot Password? 6. Enter your email address and click the link in your inbox 7. Account registration should be completed afterward If this does not activate as normal you can try the above steps in a browser with private/incognito mode. Article no: 000001078
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Issue: Where can I get the authentification code for 2-step verification to login to My F-secure account?  Resolution: You can get the authentication code from your chosen authenticator app on your phone or tablet. When you first enable 2-step verification, you need to use an authenticator app to set it up. You can get the code from the same app.  Examples of commonly used authenticator apps are Google Authenticator, Duo Mobile and Microsoft Authenticator. For more information, refer to the following article: https://community.f-secure.com/t5/Common-Topics/How-do-I-set-up-two-step/ta-p/87686 Article no: 000014471
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