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Issue: Why is a secure web site blocked by the F-Secure Browsing Protection? Resolution: If you are think that this is a safe site, and Browsing Protection has a false rating for this page. Please submit a SAS ticket to our labs about this issue. Select Submit a URL Insert the website URL Tick the checkbox (I want to give more details about this sample and to be notified of the analysis results) Fill out all fields Click Submit URL sample Note:  P ost your question in English in the "Description" field. Article no: 000001193
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Issue: This article is applicable for the following products: F-Secure SAFE, F-Secure TOTAL I would like to cancel the subscription auto-renewal for my F-Secure SAFE or TOTAL from My F-Secure. Resolution: To cancel the subscription auto-renewal: Log in to My F-Secure portal Click on Subscription button. Under the "Current subscription" click on Cancel your subscription Note: This will cancel the automatic renewal but your subscription will continue to remain valid until the end of your current subscription. Your subscription will not be renewed after this. Article no: 000001443
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Issue: This article is applicable for the following products: F-Secure SAFE, F-Secure TOTAL How to renew my F-Secure SAFE or TOTAL subscription via My F-Secure. Resolution: ​This is how you renew F-Secure SAFE directly from your account: Log in to My F-Secure. Note: if your account has more users, please make you sure to log in with the main user e-mail address Click Renew now. Note: if you don't have any option to renew, it may be that the expiration date is still too far away. On the Your cart page, select: The license period; The number of devices; If you'd like to opt for automatic renewal in the future. Click Checkout. On the Order Information page, fill in the following (if not pre-filled): Your personal information; Tick the box if you are a business; ZIP/Postal code Select your preferred payment method and fill in the necessary details. Click Buy now. On the Confirm order page, check your details and click Buy now. On the Done page, take note of your order reference number for future reference. Click Back to My F-Secure. Once your payment is received, a confirmation email is sent to you. Your subscription is now renewed. Please note that if you have trouble in going through with the payment directly after renewing, a separate payment e-mail has also been sent to your e-mail. In that e-mail you can find a payment button, via you can pay the renewal and also change the payment method if you want to. If you have bought F-Secure SAFE from another store, and you have received a license code, then do the following to renew with that license code:  Log in to My F-Secure. Click on Subscription Click on Enter a code Insert your F-Secure SAFE license code there (with capital letters and the hyphens) Click on Continue Confirm the renewal.  Article no: 000001011
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Once you have completed your Windows 10 upgrade, you may experience some issues with your F-Secure security product. Your F-Secure security product...
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Updates are considered old after seven days. You should always try to keep your virus definition database up-to-date as viruses can change very...
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We always recommend the standard removal method on all platforms. Follow the links below to uninstall F-Secure security products from your devices....
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On the My F-Secure login page, click the Register now link.
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On the My F-Secure page, you can view the details of your subscription (subscription period, remaining days left, and number of free licenses). For...
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The Subscription page opens where you can view your subscription-related information, manage the number of devices you can protect, review your...
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You can share your subscription with a friend or family member (sub-user) by inviting them into your My F-Secure group. This allows them to protect...
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Note: If you remove a sub-user, this sub-user will no longer be protected.
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Note: Removing a license from a device does not uninstall the F-Secure product from that device. To uninstall the product, you have to do it manually...
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On the My F-Secure login page, click the Forgot your password? link.
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We have now released a new version of My F-Secure with an upgraded dashboard view that allows you to see all your F-Secure TOTAL apps conveniently in...
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We always recommend the standard Windows removal method to uninstall any F-Secure security product from your Windows computer.
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We recommend the standard Mac removal method to install any F-Secure security product from your Mac computer.
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Follow the steps below to remove F-Secure security product from your iPhone or iPad:
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Follow the steps below to remove F-Secure security product from your Android device:
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To save a scanning report to a file, follow the steps below.
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We recommend that you use either a PC or Mac to set up this feature.
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After turning off two-step verification for your My F-Secure account, you are no longer asked to give a security code when you log in.
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Note: Different Windows version may have slight variations in the steps.
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Locate and follow the uninstallation instructions provided by the software vendor. Typically, many vendors have an uninstallation application in their...
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The Microsoft .NET Framework 4.7.2 is required to run applications on Windows environments. F-Secure products, such as F-Secure SAFE (as of release 17...
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Important: Your subscription will be expired today, and your devices will no longer be protected. If you have an automatically renewing subscription,...
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If you have technical problems with your security product, our customer support may ask you to create and send an FSDIAG file to our technical support...
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This cancels the auto-renewal feature. Your subscription remains valid and active until your current subscription expires.
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After setting up two-step verification for My F-Secure, follow these instructions to download the recovery codes.
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If you need to know the name and exact version of your F-Secure product, follow the steps provided in this article.
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The Uninstallation Tool for Mac removes F-Secure Anti-Virus for Mac, F-Secure Mac Protection and F-Secure SAFE. Note: You should only use the...
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The Uninstallation Tool removes the following from your computer: F-Secure SAFE (17.x, 16.x, 15.x) Computer Protection 17.1 F-Secure FREEDOME F-Secure...
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Our customer support may ask you to create and send an FSDIAG file to our technical support. If the file size of your FSDIAG file is larger than 10MB,...
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To create logs to detect presence of malicious files, run the following tools:
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In the event where you need to submit quarantined files to our analysts for further investigation, follow the steps below.
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You can go to our Submit a Sample (SAS) page if you would like to send us anything suspicious that you encounter online. Sample submission is analyzed...
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If your sample submission is larger than 30MB, you can submit the large sample to us via our FTP.
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The F-Secure product should remove the adware from your computer automatically. If you want to be sure, we recommend that you run a virus and spyware...
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Data stored by an app can be cleaned out using the Storage & iCloud Usage option in settings.
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Cleaning app data wipes the app caches and clears all settings that go along with a particular app and resets the app back to scratch.This clears the cache and all settings that go along with the app.
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The Temporary Internet Files folder on Microsoft Windows computer systems contains files - such as images, HTML pages, executable and script files -...
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Customers using Wacom pens may not be able to install or use F-Secure products, such as Client Security, Computer Protection, F-Secure KEY etc.
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You have enabled two-step authentication for My F-Secure. However, as you are unable to access your mobile phone, you cannot create the authentication...
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There may be a number of reasons as to why the product remains expired. Product/subscription mismatch You might have selected a different F-Secure...
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My F-Secure SAFE (or F-Secure TOTAL) licenses are soon to expire, but when I log in to My F-Secure, I don't see how I can renew my licenses.
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The 'malware_samples.zip' file produced by the Quarantine Dumper tool (fsdumpqrt.exe) does not contain any sample files.
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Yes, as long as you have a supported version of F-Secure SAFE, Internet Security, or Antivirus for PC, the security products should continue to work...
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Two-step verification is a feature that adds an extra layer of security to your My F-Secure account. This additional layer makes sure that no one can...
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The "This email is already in use" error message indicates that you already have an existing My F-Secure account created with the email address. It is...
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The files that cannot be scanned have normally a .sys and .ini extension which means that they are system and registry files, for example:...
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