I have renewed my F-Secure subscription but the product remains expired

Symptoms

F-Secure product subscription remains expired even after you purchase a renewal.

Diagnosis

There may be a number of reasons as to why the product remains expired.
  • Product/subscription mismatch

    You might have selected a different F-Secure product from the one that you originally purchased when the renewal was made.

  • The product has not synchronized with the subscription server

    If you have just recently renewed your F-Secure subscription, it is possible that the product has not queried the subscription server yet.

  • Problem with subscription database

    It is possible that during the renewal process, your subscription database has become corrupt.

Solution

Product/subscription mismatch

Verify that the product installed on your computer matches the product that you have subscribed to.

Check the product installed on your computer:
  1. Right-click the product icon from the taskbar.
  2. Click About....
  3. Verify the F-Secure product name that is displayed on screen.
Check the product available to you in My F-Secure:
  1. Log in to My F-Secure.
  2. Click Orders and Payments from the top navigation pane.
  3. Under Subscription, verify the F-Secure product name.

If the product names do not match, uninstall the product from your computer and install the product from My F-Secure.

Product has not synchronized with the subscription server

Perform a manual update on the product installed on your computer:
  1. Open the F-Secure product.
  2. Click the Tools tab.
  3. Click Check for updates.

Problem with subscription database

If your subscription issue still persists, try reinstalling the product from My F-Secure, or contact support.

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
8 of 8
Last update:
yesterday
Updated by:
 
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