How to create AUA debug logs

This article applies to the following F-Secure products: Client Security, Policy Manager, Server Security, Business Suite Linux Security 11, PSB Linux Security, PSB Server Security, and Computer Protection.

This article describes how you can create the Automatic Update Agent (AUA) debug logs.

On Windows

  1. Go to [F-Secure Installation Path]\FSAUA\Program.
  2. Locate the fsaua.cfg file. If the file does not exist, create an empty file by using a text editor and save it as fsaua.cfg.
  3. Open fsaua.cfg by using a text editor, and add in the following lines:
    log_level=debug
    debug_level=6
  4. Restart the FSAUA service (for PMS) or the FSMA service (for CS/PSB/Server Security).
  5. Upon restart, a new file named fsaua.dbg is created under the path:
    C:\ProgramData\F-Secure\logs\fsaua
    C:\Documents and settings\all users\Application Data\F-Secure\logs\fsaua
    (Windows XP or 2003)
  6. Generate a new FSDIAG file.

Note: In a Policy Manager installation, fsaua.cfg already exists. You only need to modify the value of debug_level to

6
and restart the FSAUA service. The logs for AUA standard and debug are automatically fetched by FSDIAG.
On Linux
  1. Edit /etc/opt/f-secure/fsaua/fsaua_config with the following entries:
    log_level=debug
    debug_level=6
  2. Restart the FSAUA service:
    /etc/init.d/fsaua restart
  3. Generate a new FSDIAG file.
On Mac
  1. Make sure you are logged in with administrator rights. Open Terminal, and type in the following commands:
    1. Save a backup of AUA launchd plist:
      cp /Library/LaunchDaemons/com.f-secure.aua.plist ~/Desktop
    2. Turn off AUA. Note: The GUI will crash at this point but this is to be expected:
      sudo launchctl unload /Library/LaunchDaemons/com.f-secure.aua.plist
    3. Enable the AUA debug logging. The log will be saved to /tmp/fsaua-err.log. This file is deleted upon reboot:
      sudo defaults write /Library/LaunchDaemons/com.f-secure.aua.plist ProgramArguments -array-add -d 99
      and
      sudo defaults write /Library/LaunchDaemons/com.f-secure.aua.plist StandardErrorPath /tmp/fsaua-err.log
    4. Start AUA:
      sudo launchctl load /Library/LaunchDaemons/com.f-secure.aua.plist
    5. Relaunch the UI by double-clicking the app icon in Finder or Launch Pad.
Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
24 of 24
Last update:
‎11-10-2019 06:52 AM
Updated by: