How to clear ORSP cache in F-Secure Client Security / Computer Protection / SAFE / Internet Security?

Issue:

Steps to clear up ORSP cache in F-Secure Client Security / Computer Protection / SAFE / Internet Security.

Resolution:

  1. Click Start, type in cmd.exe in the search bar, and press Enter 
  2. In the command prompt window type in the following command and press Enter:
    • For SAFE (64-bit)
      cd C:\Program Files (x86)\F-Secure\SAFE\Ultralight\ulcore\<highest directory number>
    • For SAFE (32-bit)
      cd C:\Program Files\F-Secure\SAFE\Ultralight\ulcore\<highest directory number>
      
    • For Internet Security (64-bit)
      cd C:\Program Files (x86)\F-Secure\Internet Security\Ultralight\ulcore\<highest directory number>
    • For Internet Security (32-bit)
      cd C:\Program Files\F-Secure\Internet Security\Ultralight\ulcore\<highest directory number>
    • For Client Security (64-bit)
      cd C:\Program Files (x86)\F-Secure\Client Security\Ultralight\ulcore\<highest directory number>
    • For Client Security (32-bit)
      cd C:\Program Files\F-Secure\Client Security\Ultralight\ulcore\<highest directory number>
    • For Computer Protection (64-bit)
      cd C:\Program Files (x86)\F-Secure\PSB\Ultralight\ulcore\<highest directory number>
    • For Computer Protection (32-bit)
      cd C:\Program Files\F-Secure\PSB\Ultralight\ulcore\<highest directory number>

Note: If there are more than one sub-directories inside of the ulcore directory, select the largest sub-directory number for <highest directory number>
  1. Type in the following (note the double dash --), and press Enter:
    • For 32-bit systems: orspdiag.exe --cache-clear
    • For 64-bit systems: orspdiag64.exe --cache-clear
  2. Accept with the letter Y when asked, then press Enter
  3. After completion, close the command prompt

Article no: 000004992

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Version history
Revision #:
6 of 6
Last update:
3 weeks ago
Updated by:
 
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