emergency help!

Aspirant

emergency help!


Today all my clients got no desktop!

 

the process is "explorer.exe"

Windows 7 SP1 full updated

 

the name is: Trojan.Generic 11285244

 


I have uploaded the file and scanned it with all online engines and got no any infection with it.

 

3 REPLIES 3
F-Secure Product Expert

Re: emergency help!

Hi boboboi,

 

Please create a Support Ticket together with FSDIAG of an affected system provide.

 

Thanks.

 

Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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F-Secure Product Expert
F-Secure Product Expert

Re: emergency help!

Hi Boboboi,

 

You can also refer to the following page.

http://www.f-secure.com/v-descs/trojan_w32_generic.shtml

 

It contains information and  links to removal instructions for this type of infection.



Best Regards

-Ben

_________________________________

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Former F-Secure Employee

Re: emergency help!

Dear Boboboi,

We would like to follow up whether the issue remains unsolved or you have managed to solve it. Please do reply to us if you do need assistance.

Please feel free to contact us again should you need further assistance.

Thanks.
Best Regards,
Sean Veloo

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