anti-virus for workstation not update with console

Scholar

anti-virus for workstation not update with console

console has update version of virus definition

 

but all workstations fail to update virus definition with consule

 

we just renewed the maintenance

 

anything i have to do with maintenance ( re-enter the new key?)

 

i cannot remember what i did last year

 

in past years, nothing i have to do.

 

Thanks.

7 REPLIES 7
Former F-Secure Employee

Re: anti-virus for workstation not update with console

Hi TWONG,

 

What version of Policy Manager and F-Secure client you are using?

 

You may also check if all these workstations are able to connect to the Policy Manager Server. And also, on the workstation > F-Secure software > Settings > Other settings > Automatic updates, are you getting the right Policy Manager address?

 

Regards,

Gary

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: anti-virus for workstation not update with console

console - 11.2

client v9, 10, 11

 

so far the workstations have been updated for years

F-Secure Product Expert

Re: anti-virus for workstation not update with console

Hi TWONG,

 

With regards to your problem, I would suggest you to open a Support Ticket:
http://www.f-secure.com/en/web/business_global/support/contact/request

Once you have open a SRID kindly update me so that I can help to solve your issue.

Thanks.
Best Regards,
Andy Yoon

..........................................................................................................................................................................................................................
Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

Scholar

Re: anti-virus for workstation not update with console

SRID is opened.  Thanks.

 

Virus definition on server : 2014-05-01_07

Virus definition on client : 2014-04-23_04

F-Secure Product Expert

Re: anti-virus for workstation not update with console

Hi TWONG, 

 

Can you provide me with the SRID number for me to check on the case for you?

 

Thanks.
Best Regards,
Andy Yoon

..........................................................................................................................................................................................................................
Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

Scholar

Re: anti-virus for workstation not update with console

SR ID:   1-XXXXXXXXX

 

TechnicalSupport (At) F-Secure.com has contacted me by email

 

 

EDIT: Remove personal data

Scholar

Re: anti-virus for workstation not update with console

 

Problem not solved.

 

 

the workstations can update with the Policy Manger since May 2014 but only the FIRST copy of definition from F-secure after reset

 

 

Policy Manager shows continual update with F-secure but workstations do not update with Policy Manager further

 

 

Now I have to manually reset Policy Manager for every few days.  But it seems it is not a permanent solution.