an error occurred while scanning \DEVICE\HARDDISKVOLUME2

Aspirant

an error occurred while scanning \DEVICE\HARDDISKVOLUME2

From the event log, I found many messages " an error occurred while scanning \DEVICE\HARDDISKVOLUME2 .....".

I found the same problem from 

https://community.f-secure.com/t5/Business/Client-Security-9-32-Error-3/td-p/17612

Is it the same problem?

error.jpg

9 REPLIES 9
Superuser

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

Can you please tell us a bit more about your system?
All we can see: it is likely a W10-Box.

What Version, what F-Secure product, what version, latest Updates aso.

 

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Aspirant

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

Hi,

 

@~tW: Microsoft Windows Server 2012 R2 Datacenter
@~t: 6.3.9600 N/A 9600
@~tsy: Microsoft Corporation

 

 latest Updates have be done

 

Does any information I have to provide?

Thanks

Superuser

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

What F-Secure product?

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Aspirant

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

Server security Premium12.11
Superuser

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

0) are all the 103-events on the same file?

1) what happens if you try to copy the file query_loginpw.asp to a different folder, e.g. C:\TMP

2) if that triggers the same event then turn off F-Secure and copy the file to c:\TMP

3) if that still causes a problem then IIS is likely blocking access to that file.

4) turn off IIS and F-Secure and copy the file.

5) zip the file with Password "infected" (we might need it later)

6) turn on F-Secure (and IIS) and do a manual scan on the file.

 

report back here

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Aspirant

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

Thank you for your reply, but I still wait my user  respond to me.

Tags (1)
Novice

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

Hi, I'm facing the same problem, what is exactly is that? is there a solution? 

Highlighted
Novice

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

Hi, I'm facing the same problem, what exactly is that? is there a solution? 

noting that we are using PM v.13 and CSP v.13

F-Secure Product Expert
F-Secure Product Expert

Betreff: an error occurred while scanning \DEVICE\HARDDISKVOLUME2

Hi,

 

In order to better investigate this issue, could you open a support ticket including an fsdiag of the affected machines?

 

Thanks in advance. 



Best Regards

-Ben

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