after push installation new client not showing in Policy Manager

Scholar

after push installation new client not showing in Policy Manager

Hello. I have problem with my F-Security Policy Manager. Newly installed client not showing in Policy Manager. I have tryed install server client, but now I can add it to Policy Manager. Both server - one with policy manager no active Firewalls. Installation from Policy Manager came successful. Have you ever have this situation? Thanks!
1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure
F-Secure

Re: after push installation new client not showing in Policy Manager

Winhttp error code 12029 means "Cannot connect".

You may check the connection from client side by opening https://vl-krk.velebit.local

link in client browser. If your PM configuration uses a port different from 443, it should be added to the link. You should get the PM introduction page.

 

Best regards,

Vad

4 REPLIES 4
F-Secure
F-Secure

Re: after push installation new client not showing in Policy Manager

Hello IT-ZSPH,

 

We use https protocol to communicate between PM and client side. Please, make sure that such communication is possible. By default port 443 is used.

You can also try to check c:\ProgramData\F-Secure\Logs\fspmsupport\nrb.log on the client side for some hints. Search for strings containing "#2" or "#3".

If you can't identify the root, please, contact support.

 

Best regards,

Vad

Scholar

Re: after push installation new client not showing in Policy Manager

I have checked file that you wrote and find string #2 Exception occurred. Type: Win32Exception, Reason: , Function: fs::net::detail::BaseWinHttpRequest::submit, File: "D:\\SDK\\fs\\fsnet\\1.1\\src\\WinHttpRequest.cpp", Line: 112, Error Code : 12029 What does it mean it?
Scholar

Re: after push installation new client not showing in Policy Manager

#3  Failed to get version from server "https://vl-krk.velebit.local/fsms/fsmsh.dll": Type: Win32Exception, Reason: , Function: fs::net::detail::BaseWinHttpRequest::submit, File: "D:\\SDK\\fs\\fsnet\\1.1\\src\\WinHttpRequest.cpp", Line: 112, Error Code : 12029

F-Secure
F-Secure

Re: after push installation new client not showing in Policy Manager

Winhttp error code 12029 means "Cannot connect".

You may check the connection from client side by opening https://vl-krk.velebit.local

link in client browser. If your PM configuration uses a port different from 443, it should be added to the link. You should get the PM introduction page.

 

Best regards,

Vad