Your computer is not protected

Scholar

Your computer is not protected

Hi

 

After I install or upgrade  F-Seecure Clent Security Premium 12.0, it updates and then gives error "Your computer is not protected". When I click on "Status" there it shows Virus&Spyware and Schedule scanning as Malfuntion and Software updater has a yellow sign. It works fine for few seconds when we restart the F-secure Management Agent Service adn again back to square one wih same errors.

 

Waht is the solution for this error(s)?

Is there any patch/update to fix this?

 

I have also posted screen shots. Kindly check it. Hope to get a solution for this soon.

 

Thanks

 

 

Fsecure error 1.PNG

 

Fsecure error.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Regular Member

Re: Your computer is not protected

Dear MohammedAli

 

I think you get export from PM while Offload Scanning Agent checkbox is marked. 

When Offload Scaning Agent work that Scaning and Reputation Server is run. 

Please reinstall or repair client security without offload scanning agent.

 

Thanks

5 REPLIES 5
Highlighted
Regular Member

Re: Your computer is not protected

Dear MohammedAli

 

I think you get export from PM while Offload Scanning Agent checkbox is marked. 

When Offload Scaning Agent work that Scaning and Reputation Server is run. 

Please reinstall or repair client security without offload scanning agent.

 

Thanks

F-Secure Product Expert
F-Secure Product Expert

Re: Your computer is not protected

Hello MohammedAli,

 

As @MohammadReza mentioned, you most likely installed the offload scanning agent on your physical machines or forgot to set a SRS server to support this function. 

 

This component is meant to be installed on virtual workstation and in use with SRS servers.
https://www.f-secure.com/en/web/business_global/products/security-for-virtual-cloud-environments
http://www.f-secure.com/en/web/business_global/support/downloads/-/carousel/view/160

 

Offload Scanning Agent can be installed in order to offload malware scanning and content reputation checking to a dedicated server running F-Secure Scanning and Reputation Server. This allows to minimize the performance impact to virtualization infrastructure.

 

In order to solve this issue, you unfortunately need to uninstall and reinstall the impacted clients, without this component OSA.



Best Regards

-Ben

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Scholar

Re: Your computer is not protected

Hi Reza,

 

Appreciate your help!!! Your suggestion was helpful. The issues is fixed now.

 

Thank you

Scholar

Re: Your computer is not protected

Dear Mohammed Reza

 

Appreciate your support!!! Your solution has fixed the issue.

 

Thanks

Scholar

Re: Your computer is not protected

Dear Ben,

 

The issue is fixed. I followed Mr. Mohammed Reza's soultion.

 

Thank you.