Windows update through Fsecure is not working on certain ip

Scholar

Windows update through Fsecure is not working on certain ip

Hi experts,

 

The windows update has been configured through fsecure patch management .  But it is not working for few pcs , and once we change the ip adress of those pc it is working!   

All the enduser pcs are in the same subnet as 192.168.1.0 .  

 

firewall is fortinet and i couldnt see any policy related to this. 

 

So please advise how to resolve this .

 

4 REPLIES 4
Moderator

Re: Windows update through Fsecure is not working on certain ip

Hello @shajith

 

It looks your issue related to F-secure corporate product. May I know the name of F-secure Product that you are using?

Scholar

Re: Windows update through Fsecure is not working on certain ip

Fsecure business premium version 13.11

Scholar

Re: Windows update through Fsecure is not working on certain ip

Fsecure Business premium version 13.11

Moderator

Re: Windows update through Fsecure is not working on certain ip

Hello @shajith

 

Typically, the F-secure update engine should download and install the software update automatically if you have enabled the settings properly as below

 

In Policy Manager Console (Advanced View)
* Settings > F-Secure Software Updater > Settings > Automatic Installation > Install security updates automatically

In Profile Editor
* Software updater > Automatic installation > Install security updates automatically

 

In your situation, we doubt that you have yet to add the URL address listed in the following third-party KB article to make sure that the Software Updater database is updated properly in right manner. Click here to know more about URL address for F-secure Update Services.

 

Also, would it be possible for you to try configuring direct access to F-Secure updater servers. Click here to see the steps.