Why isn't there an upgrade option for AV for Workstations 11 to Client Security 12 in the Policy Manager?

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Aspirant

Why isn't there an upgrade option for AV for Workstations 11 to Client Security 12 in the Policy Manager?

I was doing some testing of what's involved with upgrading AV for Workstations 11.61 to Client Security 12. I was surprised to find that there's no upgrade installation in the Policy Manager to make this change, which was confirmed by F-Secure Tech support. I would have though that with the requirement that customers migrate off 11.x due to end-of-life for support, there would be an easier upgrade process to move to a new product. For those who have migrated, what methods have you done to do that? We have hundreds of clients that need to be upgraded. 

 

Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure
F-Secure

Re: Why isn't there an upgrade option for AV for Workstations 11 to Client Security 12 in the Policy Manager?

Hello aimutch,

 

For policy based upgrade you can use "Install" button in the bottom left corner of the "Installation" tab of Policy Manager Console.

 

Best regards,

Vad

3 REPLIES 3
Superuser

Re: Why isn't there an upgrade option for AV for Workstations 11 to Client Security 12 in the Policy Manager?

Hello,

 

They are different F-Secure products, so a mere version upgrade in not possible, as that is a technology for upgrade within the same product line.

 

I think you need to use the push install method (or the .JAR -> .MSI export and GPO method) to distribute FSAVCS 12 onto computers still running FSAVWKS 11.

 

Best Regards: Tamas Feher.

F-Secure
F-Secure

Re: Why isn't there an upgrade option for AV for Workstations 11 to Client Security 12 in the Policy Manager?

Hello aimutch,

 

For policy based upgrade you can use "Install" button in the bottom left corner of the "Installation" tab of Policy Manager Console.

 

Best regards,

Vad

Aspirant

Re: Why isn't there an upgrade option for AV for Workstations 11 to Client Security 12 in the Policy Manager?

Thanks. I was suprised that some of the F-Secure support techs didn't know of this option.