Update 14.10

Scholar

Update 14.10

Unable to update 13.10, 13.11 or 14.02 to 14.10 premium client.

4 REPLIES 4
Superuser

Re: Update 14.10

Sorry, too few information. I am able to update!

Update how?
What OS?
What error?
What do logs tell?

Matthias
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perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Scholar

Re: Update 14.10

Update via Policy manager.

Windows 7 SP1 and Windows 10

The update don't start (in french : en cours) in policy manager

F-Secure
F-Secure

Re: Update 14.10

Hello KeepCool,

 

Please, contact support. We will need diagnostic information from your Policy Manager and several affected client machines for investigation.

Note: please, make sure that you use "upgrade" link on PM console "Installation" tab for upgrading.

 

Best regards,

Vad

Highlighted
Superuser

Re: Update 14.10

Did you distributre policies (otherwise the process wil not start)?
And does the new policy arrive at the client?

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de