This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
I upgraded my technology preview test environment from 9.20 to Policy Manager 11 Beta (http://www.f-secure.com//en/web/labs_global/client-security-11-premium-beta). The upgrade bits were installed, but when starting Policy Manager I get the message:
Register F-Secure Policy Manager
Your Evaluation Period for this product has expired
Customer number: <...>
PM won't accept the customer number we have, so I am unable to work with Policy Manager.
Is this a known problem? Any known work-arounds?
Thanks for the answer, I have done a re-install.
But: since our valid customer number is not accepted, this is a problem for the real upgrade process (which of course happenst post-beta-rc etc). I can hardly imaging an upgrade from v10 to v11 not being supported? Or is this a beta-limitation?
Update - also after a re-install, the customer number is not accepted. But since it's a fresh install, I can use it as evaluation version.
In short: is there a bug or a new feature leading to decline of the customer number?
upgrade from previous PM versions is supported, and there is no changes in the registration logic since PM 10.10. If your activation worked earlier and the licenses are not expired in the mean time things should work as before.
Please check if you can access https://corp-reg.f-secure.com from the PM Server. In case you have a proxy between the PM and Internet it is worth checking your proxy configuration on PM Server.
Please see the FAQ about the activation here:
Sorry to bug you again, but the problem still persist. The CS products are now RTM, so we are about to close down our beta-server, but it still would be nice to know the problem cause. I am tempted to make a call to partner support, or are there better ways?
I don't think we can help much without looking into FSDiag report and logs from your Policy Manager. Please call partner support.