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Unable to add or remove folders in DataGuard F-Secure Client Security 14 for Windows 10 Pro

Scholar

Unable to add or remove folders in DataGuard F-Secure Client Security 14 for Windows 10 Pro

In the previous FSCS 13 Premium, DataGuard icons would automatically appear over the folders after initialisation once the DataGuard option is selected.

For FSCS 14 Premium, this did not hapen even after restarting, after the DataGuard option is selected in the settings.

Furthermore, in the DataGuard settings section, I am unable to add or remove folder locations. I have made sure that I did not select system folders or whole disk but it did not help. If I go through the process of selecting a new folder, the whole process will complete but no new folder is added to the list. There are no error messages either. If I try to remove the default folders, I cannot do so as they are greyed out and I cannot make a selection.

I have looked into the FSPM 14 settings and it is clearly unselected the option to disallow user changes. Uninstalling and reinstalling, with the uninstall tool as well, did not solve this issue.

I wonder if this is a known bug or or I missing something again?


Many thanks for your thoughts in advance.

 

dataguardunabletoaddorremovefiles.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure
F-Secure

Re: Unable to add or remove folders in DataGuard F-Secure Client Security 14 for Windows 10 Pro

Please, try to press "Allow user changes" link in the top-right corner of Settings ("Standard view" ) > DataGuard tab, and distribute policies. This should help.

 

Best regards,

Vad

3 REPLIES
F-Secure
F-Secure

Re: Unable to add or remove folders in DataGuard F-Secure Client Security 14 for Windows 10 Pro

Hello mas2

 

Special DataGuard icons on protected folders are not supported in CS 14.

Regarding the local editing, we will check it and come back to you.

 

Best regards,

Vad

F-Secure
F-Secure

Re: Unable to add or remove folders in DataGuard F-Secure Client Security 14 for Windows 10 Pro

Please, try to press "Allow user changes" link in the top-right corner of Settings ("Standard view" ) > DataGuard tab, and distribute policies. This should help.

 

Best regards,

Vad

Scholar

Re: Unable to add or remove folders in DataGuard F-Secure Client Security 14 for Windows 10 Pro

Thanks a million Vad.

 

Everything working as it should now!