The RDS Windows sensor does not install. What should I do?
Note: If the operating system is Windows 7 or Windows 2008 R2, verify
that the KB3033929 Microsoft Security Patch is installed before you install the
The Windows sensor does not install and the
following message appears:
Service 'F-Secure ATP' (fsatps) failed to start. Verify that you have sufficient privileges to start system services
Follow these steps to troubleshoot:
Make sure that you run the installation as an administrator.
Check the digital signature of the binary:
fsatpl.exe (the file is located under
%ProgramFiles%\F-Secure\ATP), and select
Properties > Digital
In the Signature list, select
F-Secure Corporation and click
The dialog that opens should say
The digital signature is OK. If this
message is not shown, install the certificates as described below.
Check that the following certificates are installed in the system
and are valid:
Assurance EV Root CA
Digicert Assured ID
To check these certificates:
Open the Certificate
Management console. You can find this by searching for
certificate in Windows Control Panel.
Trusted Root Certification
Authorities > Certificates.