is there any possibility to improve the working speed of the GUI in Policy Manager 12.20.
Compared to 12.10 it is very slow - colors and style are ok now - but the speed is so slow!
The maintenance release that aims to fix the problem is now available. Please download it from the F-Secure site: https://www.f-secure.com/en/web/business_global/downloads/policy-manager/latest
the whole handling of the PM is slower
for example - you click on "Alarms" it took very long until the alarms are listed. Then click on Summary - all takes very long.
If you like we can make a remote session next week ...
What's the number of hosts PMS currently manages?
It would be helpful for further investigation if you could contact F-Secure support and supply the diagnostics package from the server. The support should give you instructions how to do that.
I'm having the exact same problem too! It takes 2-3 minutes to start, old Version 12.10 max. 15 sec. and I get the error message: 318 in event -log
Product: F-Secure Anti-Virus (OID: 220.127.116.11.4.1.2213.12)
Severity: error (3)
Message: Scanning of sun/management/counter/AbstractCounter.class was aborted due to exceeded scanning time limit. The file may be in use or reading it was too slow (e.g. network connection was under stress).
@dandelion I have about 1100 Clients and Servers in that policy server. Ticket is created, because of the file size the diag file was uploaded to the F-Secure FTP (about 180MB).
We have exact same problem. Policy Manager 12.20 is extremely slow if you change views for example root domain and summary. It takes 30-60seconds to show details.
12.10 is working much faster.
Update: Seriously there is something really wrong with PM 12.20 GUI. Now it takes almost 1minute to open console. I can see some errors from Policy Manager machine where Server Security 12.00 is also installed.
An error occurred while scanning \DEVICE\HARDDISKVOLUME6\F-SECURE\FSAUS.PM\DATA\MISC\ACTIVE_CLIENTS_COUNT
It is confirmed that PM 12.20 may have performance issues in certain environments, compared to PM 12.10. The developers are currently working on a hotfix for that issue.
Meanwhile, the following measures can be taken to lessen the impact:
1. Check that the number of alerts is not big. If that's the case, configure the alert filtering to hide alerts beyond a reasonable threshold in days.
2. Temporarily decrease the number of hosts having 'latest' and 'recent' virus definitions reported. To do that admin should open PMC preferences > Anti-virus tab and change 'Consider virus definitions outdated after' setting to '0.1' - '0.3'. After that PMC must be restarted.
short update ...
Some of your support guys are funny ...
First - they thought the H2DB is corrupt and I should recover it - Did so - not speed change.
Then he said - start with a new fresh database (I did a clean install on a different server) - guess what PM is faster ...
After that ... he said I shall use a fresh DB and import my clients again ...
no way - I have about 1100 clients and servers in my policy structure with several policy domains, lots of exclusion, modified settings ...
In fact - speed is depended on how many clients are in the structure. A small structure with 20 clients - PM is fast ... at our other company we have about 580 clients/servers ... PM reacts slower and on my side with about 1100 nodes - PM is much slower ...
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