Speed of Policy Manager 12.20

FormerMember
Not applicable

Speed of Policy Manager 12.20

Hi,

 

is there any possibility to improve the working speed of the GUI in Policy Manager 12.20.

Compared to 12.10 it is very slow - colors and style are ok now - but the speed is so slow!

 

Regards

Robert

1 ACCEPTED SOLUTION

Accepted Solutions
Former F-Secure Employee

Re: Speed of Policy Manager 12.20

The maintenance release that aims to fix the problem is now available. Please download it from the F-Secure site: https://www.f-secure.com/en/web/business_global/downloads/policy-manager/latest

 

 

10 REPLIES 10
Aspirant

Re: Speed of Policy Manager 12.20

Hi,

 

I'm having the exact same problem. As of now the policy manager is unusable.

 

I'm gonna have to rollback to 12.10.

 

Regards

 

Simon Munk

Former F-Secure Employee

Re: Speed of Policy Manager 12.20

Robert, 

 

can you describe the problem in more details? What parts are slower than PM 12.10? 

 

FormerMember
Not applicable

Re: Speed of Policy Manager 12.20

Hi,

 

the whole handling of the PM is slower

 

for example - you click on "Alarms" it took very long until the alarms are listed. Then click on Summary - all takes very long.

 

If you like we can make a remote session next week ...

Former F-Secure Employee

Re: Speed of Policy Manager 12.20

What's the number of hosts PMS currently manages? 

 

It would be helpful for further investigation if you could contact F-Secure support and supply the diagnostics package from the server. The support should give you instructions how to do that. 

UK
Scholar

Re: Speed of Policy Manager 12.20

Hi,

 

I'm having the exact same problem too! It takes 2-3 minutes to start, old Version 12.10 max. 15 sec. and I get the error message: 318 in event -log

Product: F-Secure Anti-Virus (OID: 1.3.6.1.4.1.2213.12)

Severity: error (3)

Message: Scanning of sun/management/counter/AbstractCounter.class was aborted due to exceeded scanning time limit. The file may be in use or reading it was too slow (e.g. network connection was under stress).

Best regards

 

U. Kreutz

FormerMember
Not applicable

Re: Speed of Policy Manager 12.20

@dandelion I have about 1100 Clients and Servers in that policy server. Ticket is created, because of the file size the diag file was uploaded to the F-Secure FTP (about 180MB).

 

Highlighted
RmB
Supporter

Re: Speed of Policy Manager 12.20

Hi,

 

We have exact same problem. Policy Manager 12.20 is extremely slow if you change views for example root domain and summary. It takes 30-60seconds to show details. 

 

12.10 is working much faster.

 

Update: Seriously there is something really wrong with PM 12.20 GUI. Now it takes almost 1minute to open console. I can see some errors from Policy Manager machine where Server Security 12.00 is also installed.

 

An error occurred while scanning \DEVICE\HARDDISKVOLUME6\F-SECURE\FSAUS.PM\DATA\MISC\ACTIVE_CLIENTS_COUNT

 

Former F-Secure Employee

Re: Speed of Policy Manager 12.20

It is confirmed that PM 12.20 may have performance issues in certain environments, compared to PM 12.10. The developers are currently working on a hotfix for that issue. 

 

Meanwhile, the following measures can be taken to lessen the impact:

1. Check that the number of alerts is not big. If that's the case, configure the alert filtering to hide alerts beyond a reasonable threshold in days. 

2. Temporarily decrease the number of hosts having 'latest' and 'recent' virus definitions reported. To do that admin should open PMC preferences > Anti-virus tab and change 'Consider virus definitions outdated after' setting to '0.1' - '0.3'. After that PMC must be restarted.

 

 

FormerMember
Not applicable

Re: Speed of Policy Manager 12.20

Hi,

 

short update ...

 

Some of your support guys are funny ...

 

First - they thought the H2DB is corrupt and I should recover it - Did so - not speed change.

Then he said - start with a new fresh database (I did a clean install on a different server) - guess what PM is faster ...

After that ... he said I shall use a fresh DB and import my clients again ...

 

no way - I have about 1100 clients and servers in my policy structure with several policy domains, lots of exclusion, modified settings ...

 

In fact - speed is depended on how many clients are in the structure. A small structure with 20 clients - PM is fast ... at our other company we have about 580 clients/servers ... PM reacts slower and on my side with about 1100 nodes - PM is much slower ...