Software updater "Could not install update"

Supporter

Software updater "Could not install update"

Trying to update notepad++ company wide. I'm getting "Could Not install update" status message. Where to start troubleshooting?

 

FSCSPr 13.11,  PMC 13.12

5 REPLIES 5
Superuser

Re: Software updater "Could not install update"

I'd say "fssua.log" in
%progrmadata%\f-secure\logs\fsoftupd
or
%progrmadata%\f-secure\log\swup
if new versions

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Supporter

Re: Software updater "Could not install update"

Seems that it just isnt working

F-Secure
F-Secure

Re: Software updater "Could not install update"

Hello hyvokar,

 

I have a ticket for such issue. Probably, this is a part of fssua log from your machine:

2019-06-19 13:48:25.143 UTC+03:00 0D3C:0D7C #1 Deploy process finished, but the last patch (12) wasn't reported as installed
2019-06-19 13:48:25.143 UTC+03:00 0D3C:0D7C #1 Event type: 7, ErrorCode: 255, Status: Deployment process was interrupted
2019-06-19 13:48:25.143 UTC+03:00 0D3C:0D7C #1 Product: Notepad++ 7 x64, SP: Gold, BulletinID: NPPP-092, PatchName: npp.7.7.Installer.x64.exe
2019-06-19 13:48:25.143 UTC+03:00 0D3C:0D7C #1 PatchName: npp.7.7.Installer.x64.exe, Patch file size: 3948688 bytes
2019-06-19 13:48:25.143 UTC+03:00 0D3C:0D7C #1 Adding patch 'VOTD8PO+QGLHJHNSHYQCBA==' to hanging patches table\n

 

As you can see, the patch was identified as hanging.

Could you, please, try to install npp.7.7.Installer.x64.exe manually on one of affected machines?

What will happen?

 

Best regards,

Vad

Supporter

Re: Software updater "Could not install update"

Hi,

 

is this the correct download location

 

https://notepad-plus-plus.org/repository/7.x/7.7.1/npp.7.7.1.Installer.x64.exe ?

 

 

Fsecure support told me that they have replicated the problem in their lab and are working on it, so yes, that could be my case Smiley Happy

F-Secure
F-Secure

Re: Software updater "Could not install update"

The last NPP patch visible from fsdaig i have is:

https://notepad-plus-plus.org/repository/7.x/7.7/npp.7.7.Installer.x64.exe

 

Best regards,

Vad