I am using PSB Workstation Security 10.00 in my organization. Sometimes some updates, although installed, are shown byt the software as not installed. If I request the update to be installed from the administrator portal, I get an "installError" message beside the update.
The current one is "Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (2885093)". On my own computer I checked that the update has installed, even tried to download and install manually, still F-Secure tells me that the update has not been installed.
This has happened before on some Microsoft updates, and it seems to clear out after some time, but in the mean time I can't get an accurate overall picture of update installation status from the admin portal because of this.
As mentioned above, please proceed to open a support ticket so that we can take the necessary actions.
I assume you already tried to restart the machine reporting the issue?
Restarting the computer does not help. Neither does uninstalling the update and letting PSB Workstation Security install it. Still not detected as installed.
This issue affects XP and 7 computers, and multiple updates on both. The updates download fine, install fine, but afterwards are still shown by PSB as not installed, by Windows as installed.
I opened a support ticket on this issue.
It is possible, that successful installation indicatiors are incorrect for this update(s) in Software Updater database. We'll fix them basing on support information collected from your hosts, and publish in the channel. So, you will receive the fix automatically. Please, note, that this process will take some time.
Do you have an issue with the same "Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (2885093)" update?
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link: