Software updater: installed update shown as not installed

Scholar

Software updater: installed update shown as not installed

Hello,

 

I am using PSB Workstation Security 10.00 in my organization. Sometimes some updates, although installed, are shown byt the software as not installed. If I request the update to be installed from the administrator portal, I get an "installError" message beside the update.

 

The current one is "Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (2885093)". On my own computer I checked that the update has installed, even tried to download and install manually, still F-Secure tells me that the update has not been installed.

 

This has happened before on some Microsoft updates, and it seems to clear out after some time, but in the mean time I can't get an accurate overall picture of update installation status from the admin portal because of this.

 

Any advice?

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: Software updater: installed update shown as not installed

Hello Kirjakast,

 

As mentioned above, please proceed to open a support ticket so that we can take the necessary actions.



Best Regards

-Ben

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14 REPLIES 14
F-Secure Product Expert
F-Secure Product Expert

Re: Software updater: installed update shown as not installed

Hello Jussip,

 

I assume you already tried to restart the machine reporting the issue?

 

In order to troubleshoot this issue further, you might want to open a support ticket, providing an fsdiag from the get-go.

 

Thank you.



Best Regards

-Ben

_________________________________

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Scholar

Re: Software updater: installed update shown as not installed

Hi Ben,

 

Restarting the computer does not help. Neither does uninstalling the update and letting PSB Workstation Security install it. Still not detected as installed.

 

This issue affects XP and 7 computers, and multiple updates on both. The updates download fine, install fine, but afterwards are still shown by PSB as not installed, by Windows as installed.

 

I opened a support ticket on this issue.

F-Secure
F-Secure

Re: Software updater: installed update shown as not installed

Hello jussip,

 

It is possible, that successful installation indicatiors are incorrect for this update(s) in Software Updater database. We'll fix them basing on support information collected from your hosts, and publish in the channel. So, you will receive the fix automatically. Please, note, that this process will take some time.

 

Best regards,

Vad

Scholar

Re: Software updater: installed update shown as not installed

Hello !

 

We have the same problem, any news about this ?

 

With kind regards

Anders

KLT Konsult AB

Highlighted
F-Secure
F-Secure

Re: Software updater: installed update shown as not installed

Hello Anders,

 

Do you have an issue with the same "Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (2885093)" update?

 

Best regards,

Vad

Scholar

Re: Software updater: installed update shown as not installed

Hello Vad !

 

Yes

2013-12-17_102740.png

/ Anders

 

F-Secure
F-Secure

Re: Software updater: installed update shown as not installed

Hello Anders,

 

We are still working on this issue. Hopefully, will get a fix soon.

 

Best regards,

Vad

Scholar

Re: Software updater: installed update shown as not installed

Thanks....

 

/ Anders

Novice

Re: Software updater: installed update shown as not installed

Hello Vad,

 

Any news about this fix ?