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Software Updater - Itunes

Aspirant

Software Updater - Itunes

Hi,

 

We have recently purchased the full version of 11.5 premium and am running with the latest version of the policy manager and everything is working very well so far.  I have it install on 45 computers which i am using for testing before rolling it onto the 800 computers we run.

 

Anyway all software updates apart from itunes and quicktime,  It just gives the error "Cannot download".  This is for multiple versions of itunes and has been like this for over a month.  I have upgraded itunes manually on a few of the machines and it disapeared from the list but then as soon as another update was availible the same problem.

 

Is this just something with Apple products not playing ball?  Has anyone else had this very minor problem?  I would like to have all software that it detects to be updated without error.

 

Hopefully someone can help

 

Jed

13 REPLIES 13
Community Manager
Community Manager

Re: Software Updater - Itunes

Hello Jedflash,

 

The Software Updater component will fetch the updates directly from the 3rd party vendor's sites.

In your case directly from Apple.

 

Is there any restriction(firewall) on the network that could prevent access to Apple download sites?



Best Regards

-Ben

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Aspirant

Re: Software Updater - Itunes

Hi,

 

Thanks for the reply.  No restrictions that i am aware of.  I am able to go to the website and download the updates myself direct from apple via IE or Firefox.  The only thing i cant think of is that you has to tick a box to download and in some way this gets in the way.

 

I cannt see of any reason why this would occur which is why i wanted to see if anyone else is having the same problem.

 

Could you try and replicate this in some way?

 

Cheers

Aspirant

Re: Software Updater - Itunes

Anyone any ideas?

Aspirant

Re: Software Updater - Itunes

All other updates are installing just not itunes and quicktime.  Both of these give the error that they cannot be donwloaded.

 

Can anyone help?

 

Is no-one else having this problem?

Community Manager
Community Manager

Re: Software Updater - Itunes

Hi Jedflash,

 

In order to be able to investigate better the issue you are facing, please open a support ticket and provide an fsdiag from one of the impacted workstation.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: Software Updater - Itunes

Thank you i will get this done asap

Scholar

Re: Software Updater - Itunes

We have the same issue.

Would be great to get som feedback regarding this issue.

Aspirant

Re: Software Updater - Itunes

Hi,

 

Glad ( maybe the wrong word) to hear that someone else is having the same problem.  That looks more likely its not just a problem with our setup.

 

I have submitted a support request on firday and sent the fsdiag and i will report back when i hear anything back.

 

Cheers

Aspirant

Re: Software Updater - Itunes

It looks like it is a bug in the software updator tool which means it does not connect to HTTPS URL's.

 

Fsecure are sending me an update to test and hopefully they will then release this asap.

 

Cheers