Scheduled Scan - Policy manager Issue

MrJ
Scholar

Scheduled Scan - Policy manager Issue

Hi,

 

I have the last few days been setting up and testing the F-secure policy manager since we are about to deploy F-secure to our systems.

 

I have created a Scheduled task with a weekly quick scan (/t12:00 /rweekly /s5 | generic) and a monthly full scan. (/t14:00 /rmonthly /s1) - in the advanced mode. Fsecure 1.jpg

 

The policy is showed fine under the Policy domain, and the one client im testing on. But under the status of the Client there scheduled task isn't there. On the laptop with the software installed there isn't any scheduled task either, (have looked in the windows task manager as well.)

Fsecure 2.jpg

 

Fsecure 3.jpg

 

Any one there have a ide how to fix this? :)

 

BR

Martin

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Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: Scheduled Scan - Policy manager Issue

Hello Draval,

 

Thank you for your feedback. The parameters mentioned mean that the task should be performed if the machines are on, with no activity, after midnight on the first day of each month.

Can you confirm that these are the only parameters in the tasks?

Also are they all matching at one given moment?

 

In order to troubleshoot thoroughly, you might want to check windows specific settings for this task. 

Also you could try to remove the idle time parameter from the task on a test group to see if the task runs better.

 

Finally you could to contact our support to help you troubleshoot the issue further.



Best Regards

-Ben

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12 REPLIES 12
Highlighted
Scholar

Re: Scheduled Scan - Policy manager Issue

This is weird. Should it not be set up on the laptop as well? I mean should it also be set up seperately?

 

 

_________________

Business is the game.

MrJ
Scholar

Re: Scheduled Scan - Policy manager Issue

I hope not. Then i have to set the schedule on 200 laptops so that will not be a solution. Smiley Happy

 

I need to get the policy mangere to do it for me. Just need to figure out how? 

F-Secure Product Expert
F-Secure Product Expert

Re: Scheduled Scan - Policy manager Issue

Hello MrJ,

 

Can you make sure that the policy containing the scheduled task has been distributed(CTRL+D) and that the client received it.

To check that the latest policy is in use on the client go in anti-virus mode and the status tab.



Best Regards

-Ben

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MrJ
Scholar

Re: Scheduled Scan - Policy manager Issue

Hi Ben,

 

The policy with the scheduled task should should be distributed, but maded som changes that wasn't distributed but they are now.

 

The status under the advanced view is still no scheduled task. 

Superuser

Re: Scheduled Scan - Policy manager Issue

F-Secure is using the systrem scheduler. Is that active?

Could you create a task in Windows itself?

Does it work with a XP-Client in the same domain?

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

MrJ
Scholar

Re: Scheduled Scan - Policy manager Issue

I will take a look on it monday when im at the office again Smiley Happy

 

XP ? :-P we dont have any client running xp Smiley Happy everyone on Windows 7 and a few left on Vista. 

Scholar

Re: Scheduled Scan - Policy manager Issue

Hello,

I found this topic - I have the same problem - policy is distributed and applied to clients, but the scheduler scan - not. Missing in the status tab. FS AV 9.50 (FSCS 11), Policy manager 11. I can create schedule task manually in client security settings. Is there a solution?

Regards!

F-Secure Product Expert
F-Secure Product Expert

Re: Scheduled Scan - Policy manager Issue

Hello Draval,

 

You say that the schedule task doesn't show in the status tab. Does the scan run on the clients?

Is it visible on the Windows scheduled tasks settings?

 

Please provide also more details on the Operating system used.

 

 

Thank you



Best Regards

-Ben

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Scholar

Re: Scheduled Scan - Policy manager Issue

Thanks for the answer Ben,

Your questions pointed me to see that actually the task appears in client's Task scheduler, but does not run. In the history there are only "Task registration updated" every day. The parameter is /ti15 /rmonthly - so it try to run at 0:00 h, when most of PC's are off. But those that are online doesn't start too. Which log could I check?  OS-es are  Windows XP sp3, some Vista sp2 and mostly Windows 7 SP1 32 and 64. PMServer is installed on MS Server 2003 sp2 std.

 

Best Regards!