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Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

F-Secure
F-Secure

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Hello KL3,

 

Please, be more precise. What product/version do you have?

 

Best regards,

Vad

Scholar

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Hello all,

 

Same here from  the 'F-Secure Scanner Manager Update 2018-08-15_01'.

 

The 'F-Secure Scanner Manager Update 2018-08-16_01' was applied, I don't know yet if the problem is still alive but from the update, I am spammed with : 'No scanner engines loaded and enabled. Virus protection is disabled' emails.

 

Regards,

KL3
Novice

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Hi!

Our F-Secure Client Security product/version is 10.00 

F-Secure
F-Secure

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

KL3,

 

We are not verifying our channel updates on such old version. Please upgrade your machines to the supported version.

 

Best regards,

Vad

F-Secure
F-Secure

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Hello gbeud,

 

What F-Secure product/version do you have?

Did you try to restart the machine after 2018-08-16_01 update installation?

 

Best regards,

Vad

Scholar

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

FSPM is 12.40.
FSCS are going from 11.00 to 12.33.

FSSS are 12.00, 12.11 and 12.12.

Yes we restarted some VM servers from a first crash during the 15's night.
Others crashes in the 16's evening, the 2018-08-16_01 update was applied at 22:30. We restarted servers this morning and waiting for anormal behaviors.

F-Secure
F-Secure

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

gbeud,

 

This versions should be recovered properly by the 2018-08-16_01 update. If you still have issues like "No scanning engines loaded and enabled" after 2018-08-16_01 update and restart, please, contact support. We will need diagnostic information from affected machine(s) for further investigation.

 

Best regards,

Vad

Scholar

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

OK thank you for your help.

The email spamming don't concern the crashed servers.
It applies only to FSCS and it's a "false positive". I checked on some clients and real-time protect, FSGKHS, or everything else is still running despite the email.

Factually, it's a just an email spamming while nothing is going wrong and I suspect the 2018-08-16 update to be the source.

It seems to be a communication issue between the management agent and FSCS.
F-Secure
F-Secure

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

gbeud,

 

In most cases when we had received similar reports, they were related to clients which have OSA module installed, and for some reason it lost communication with SRS server(s).

This can also happen if Scanner Manager update installation failed, but it seems not to be your case.

 

Best regards,

Vad

Regular Member

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Hi F-Secure,

 

Since the "fix" was applied last night, the server environment running V12.xx products does seem to have returned to normal.

 

But the question remains how did this scanner manager update pass its quality control checks before release?

 

Also why does F-Secure not at least post on the community when a Scanner manager or unltralight update is released?

 

At least then we would be forewarned if things start to go wrong rather than us floundering in the dark wondered “what has changed” or "gone wrong" as our servers crash all around us!