Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Novice

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

This issue originally affected one of our 2003 servers with a memory leak.  After the 8/16 update, all of our servers running 12.11 reported "No Scanners Available".  The servers, physical or virtual, that were affected by this update could not be reached through RDP or VM console.  We had to power down and restart servers in order to access them again.  

F-Secure
F-Secure

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Hello alphanumerics,

 

Are your servers still showing "No scanners Available" after restart?

 

Best regards,

Vad

Aspirant

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

I'm still waiting for an asnwer from Customer Support since yesterday, let's see if anyone here knows the answers...

 

1.- I'd like to see from a central location if the "F-Secure Scanner Manager Update 2018-08-16_01" has been applied to the agents in the servers. Is this possible? Is there any place in Policy Manager to see this?

 

2.- I'd like to ONLY update virus definitons databases in the servers, and stop automatic softwares updates like this one, so this does not happen again. We'll control these updates manually.

 

Any help on these would be greatly appreciated.

 

Thanks!

Scholar

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

1. I haven't seen this in PMC. My guess is, that only way to check version is:

C:\ProgramData\F-Secure\Logs\FSAUA\fsaua.log

 

2. Are you sure your way is safe enough? Isn't is possible that they release also an faulty virus definition, which alarms false positives of some Windows components and quarantines those.   :)

F-Secure
F-Secure

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

KoNXuRo,

 

1. You can find the information about installed DB updates in FSAUA statistics for each host in PM Console: Status tab (Advanced view) > F-Secure Automatic Update Agent > Statistics > Downloads > Installed packages.

 

2. It's not possible to configure separate behavior for different update channels.

 

Best regards,

Vad

Aspirant

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Hi Vad,

 

Thanks for your response.

 

I assume then that:

 

1.- There is no way to see the version of the F-Secure Scanner Manager Update in all hosts at a glance, I need to go one by one checking the version. No possible query to the database here?

 

2.- It's impossible to get updates to the virus definitions without receiving updates for the software as well.

 

Is this correct?

F-Secure
F-Secure

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

1. You can actually create a report from PMC. Select the domain in Policy domain selector, and then select "Reporting" from context menu. In "Report type selector" select "Status", in "Product selector" check "F-Secure Automatic Update Agent" check box.

Press "Export" button and export to csv file. After that you can filter it in Excel by the beginning of the update name, like "F-Secure Scanner Manager".

 

2. This is correct.

 

Best regards,

Vad

Highlighted
Superuser

Re: Scanner Manager Update 15 August Causing "Disk Errors" with Windows 2008 Servers?

Hello,

 

I just wanted to say I feel sorry for eventually causing all that mess.

 

Yours Sincerely: Tamas Feher, Budapest, Hungary.