cancel
Showing results for 
Search instead for 
Did you mean: 

Remotely verifying proper operation of components like "F-Secure Scanner Manager Update"?

SOLVED
Highlighted
Superuser

Remotely verifying proper operation of components like "F-Secure Scanner Manager Update"?

Dear Sirs,

 

A corporate customer's sysadmin has contacted us to say that, while centrally updating the version of FSAVCS on endpoints, one workstation failed to install or update the "F-Secure Scanner Manager Update" module. However he only learned of this issue via a phone call from an alert end user, intead of Policy Manager.

(Note: there was no screenshot, diagnostic results package or similar concrete information submited with the incident, so it is possible that the eye witness end-user provided mangled info or even some "alternative facts" to the sysadmin.)

Anyhow, the sysadmin now wishes to know how to verify, using the F-Secure Policy Manager infrastructure, that a particular endpoint has properly installed and activated all F-Secure protecion components? He wishes to do that without needing to visit the endpoint in real life or via a remote desktop. Do you think that's possible in such a great detail?

 

Thanks in advance, Yours Sincerely: Tamas Feher, Hungary.

1 ACCEPTED SOLUTION

Accepted Solutions
Superuser

Re: Remotely verifying proper operation of components like "F-Secure Scanner Manager Update"?

AFAIK FSAUA should try to reapply the update after a reboot, so at this point there is only a warning, because the old is continuing to work.

 

But forwarding warnings to PMS or via mail can be hazardous to PMS or the mailserver. Doing that on selected / important hosts might be an option.

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

2 REPLIES
Superuser

Re: Remotely verifying proper operation of components like "F-Secure Scanner Manager Update"?

Hello,

 

I now think PMC, Tools menu, Reporting..., select computer, report type: Status, action: View does the trick. There the "Installed packages" table shows e.g. "Installation status = Installed" and "Last installation time = May 10, 2017 11:57 AM" for "F-Secure Scanner Manager Update (fsav_1100_bin).

 

On the other hand, the status report has much data, about 150kB, which is a bit of inconvenience, but it is still much less data than the average 25MB packed / 200 MB unpacked per computer FSDIAG result (which can now be created and collected on endpoints via a central command from FSPMC).

 

Best Regards: Tamas Feher, Hungary.

Superuser

Re: Remotely verifying proper operation of components like "F-Secure Scanner Manager Update"?

AFAIK FSAUA should try to reapply the update after a reboot, so at this point there is only a warning, because the old is continuing to work.

 

But forwarding warnings to PMS or via mail can be hazardous to PMS or the mailserver. Doing that on selected / important hosts might be an option.

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de