Proxy Authentication failed

Scholar

Proxy Authentication failed

Hi,

 

In a small offce I deployed some instances of F-Secure Client Security 9.32 in standalone mode. Unfortunately they cannot get updates through the proxy (ISA Server 2006) even if I set CS to use the browser proxy (browser works fine with the proxy). F-Secure log reports:

 

[ 3564]Mon Dec 31 10:40:56 2012(2):  Connecting to fsbwserver.f-secure.com (no BW proxy, proxy.intranet.lan:8080)...
[ 3564]Mon Dec 31 10:40:56 2012(3):  Update check failed. There was an error connecting fsbwserver.f-secure.com via http proxy proxy.intranet.lan:8080 (Proxy Authentication failed).

 

Different problem but same result if I manually set the proxy configuration with authentication information (domain is mandatory):

 

[ 3564]Mon Dec 31 10:37:55 2012(2):  Connecting to fsbwserver.f-secure.com (no BW proxy, http://milan\itk7002:<password>@@proxy.intranet.lan:8080/)... [ 3564]Mon Dec 31 10:37:55 2012(3):  Update check failed. There was an error connecting fsbwserver.f-secure.com via http proxy http://milan\itk7002:<password>@@proxy.intranet.lan:8080/ (DNS lookup failure)

 

Clients are not in the same domain as ISA Server or are not in domain at all.

 

Any idea on how to get F-Secure to log on the proxy successfully?

 

Thank you,

 

Simone Meggiato

 

 

 

 

 

1 REPLY 1
F-Secure Product Expert

Re: Proxy Authentication failed

 

Manually configuring the proxy in Automatic Update Agent settings to provide the authentication information should work. The generic syntax is:

http://domain\user:http-password@http-proxy-host-name:<http-proxy port>

 

 

Refer to http://en.wikipedia.org/wiki/URI_scheme#Generic_syntax and suggest validating your password. E.g. using the @ symbol in the password will cause problems as this is used to separate userinfo from hostname portion.

Best Regards,
Peter