Policy Manager 12.20 (12.21) Problems. Credentials invalid/FSPM Status Monitor

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Policy Manager 12.20 (12.21) Problems. Credentials invalid/FSPM Status Monitor

Hello.

 

Recently I started having some problems with f-secure. Problems started when I couldn't log into Policy Manager Console. FSPMC said that credentials for my user was invalid. At first I thought that 2nd Administrator changed password but he didn't. Additionally I checked Status Monitor. It showed my this:

Untitled.jpg

Before I did address the blocked ports I did stop FSPM services and used "reset-admin-account.bat". Then I started services and I was able to log on. Afterwards I did opened ports (2221-2223 443; previously I did have only 2221 for hosts) on firewall and clients started to reconnecting to FSPM. I was thinking that my problem was fixed.


Few days later FSPMC served me another error about my user credentials. The only thing I did is restarting FSPM services and voila my account credentials were valid. Status monitor still shows the same errors (in fact screen capture above was taken few minutes ago but I remember it showing the same errors before opening ports on firewall).


P.S. In steps of fixing FSPM I did restart my system and also restored database from backup dating before I had this problem.

 

P.P.S. Today I had to restart FSPM 3 times.

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: Policy Manager 12.20 (12.21) Problems. Credentials invalid/FSPM Status Monitor

I found out that my problems with login was caused by low space on disk on which f-secure is installed. Cleared some backups and it's working fine i guess (not sure yet). I'll be migrating FSPM to other disk with more space. But still problem with ports persist.

3 REPLIES 3
Aspirant

Re: Policy Manager 12.20 (12.21) Problems. Credentials invalid/FSPM Status Monitor

I found out that my problems with login was caused by low space on disk on which f-secure is installed. Cleared some backups and it's working fine i guess (not sure yet). I'll be migrating FSPM to other disk with more space. But still problem with ports persist.

Superuser

Re: Policy Manager 12.20 (12.21) Problems. Credentials invalid/FSPM Status Monitor

Hello, please mark this topic as solved after the solution has been verified as successfull.

Aspirant

Re: Policy Manager 12.20 (12.21) Problems. Credentials invalid/FSPM Status Monitor

Well... Sort of. FSPM works fine but stills show that ports are closed. But i think i can live witch that.