Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

Novice

Re: Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

Hello,

 

since then i didnt get any gemini update, too....

Aquarius Update 2015-09-24_06 is the latest i received...

 

Buster

Novice

Re: Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

It takes some time for the update to propagate to all the different update servers that we have. Unfortunately you just need to give it some time... The good news is that all the products that have Gemini use the exact same update channel to receive the update, and I can confirm that the update *is* in the channel. I understand time is of the essence but in this case all you can do is wait. You can try checking for the update every now and then. It will become available as soon as it has propagated to all our update servers. Thank you for your patience and understanding.

Scholar

Re: Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

I have received the update v3.2.384 and can confirm that messages are flowing now. 

Novice

Re: Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

Hi Timo,

 

thanks for that Info!

Superuser

Re: Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

Hello,

 

My test system has just downloaded these from fsbwserver.f-secure.com:

 

F-Secure Aquarius Update 2015-09-24_07

and

F-Secure Gemini Update 2015-09-24_03

 

Yours Sincerely: Tamas Feher, 2F 2000 Kft., Hungary.

Novice

Re: Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

F-Secure Gemini Update 2015-09-24_03 just arrived,

will activate it tomorrow morning again...

 

 

thx

Superuser

Re: Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

Dear Timo,

 

> It takes some time for the update to propagate to all the different update servers that we have. Unfortunately you just need to give it some time.

 

I would have expected F-Secure Corp. to issue a central command via the ORSP cloud, to instantly neutralize the Gemini scan engine until the fixed 24_03 signature update becomes not just released but practically available to end user's computers. We have already seen the cloud quelling false malware alarms instantly and very effectively!

 

Best Regards: Tamas Feher.

Highlighted
Superuser

Re: Master caution - two customers report FSAV ESS "failed to scan mail" possible wrong update in AUA/AUS?

Dear F-Secure Partner Support,

 

Is it normal that I see so many of these error messages in FSPM 12.00 AUA/AUS?

 

[ 3000] Fri Sep 25 14:02:03 2015 (3):

Installation of 'F-Secure Aquarius Update 2015-09-25_04' : Failed, will retry

 

In the GUI, both AquaWin32 and AquaLNX32 are marked as "failed, will retry".

 

This is unsual, because it was nomal during the previous days, for example:

[ 5112] Thu Sep 24 17:12:09 2015 (3):

Installation of 'F-Secure Aquarius Update 2015-09-24_07' : Success

 

Yours Sincerely: Tamas Feher, Hungary.