Issue with Policy manager automatic update agent failing to connect

Scholar

Issue with Policy manager automatic update agent failing to connect

Policy Manager ver 11.10.49586

 

DNS looks fine

 

I have disabled the firewall on the server, for testing.

We are using a transparent proxy so as far as the server is concerned it’s a direct connection to the internet.

 

update agent log file output.

F-Secure Automatic Update Agent for WIN32 8.36.113: Agent started

[ 8172]Sun Mar 16 07:30:38 2014(2):  Connecting to http://fsbwserver-direct.f-secure.com (no BW proxy, no HTTP proxy)...

[ 8172]Sun Mar 16 07:31:38 2014(3):  Update check failed. There was an error connecting http://fsbwserver-direct.f-secure.com (Connection failed)

 

Message if I try and go directly from a web browser to http://fsbwserver-direct.f-secure.com/

F-Secure Automatic Update Server. Unauthorized access is monitored and strictly forbidden.

 

 

I have tried removing the # and re-starting the services for both of these entries, no luck

#TEMPLATE_UPDATE_SERVERS

#update_servers=http://fsbwserver.f-secure.com

#update_servers=http://fsbwserver-direct.f-secure.com

 

I have added the Reg key, as below but still no luck.

 

How to configure F-Secure Policy Manager

You need administrator rights on the server to perform this.

To configure Policy Manager for Windows: 

Start Windows Registry Editor (regedit.exe).

Open the following path: HKEY_LOCAL_MACHINE\Software\Data Fellows\F-Secure\FSAUA

Right-click and select New > String Value to add a new string value with the beta update server address:

Name = RootServer

Type = REG_SZ

Data = http://fsbwserver-direct.f-secure.com

After you have done this, restart F-Secure Automatic Update Agent service (Start / Administrative Tools / Services).

 

anyone got any ideas, all else works fine apart from the auto updates 

 

Many thanks

Richard

5 REPLIES 5
Former F-Secure Employee

Re: Issue with Policy manager automatic update agent failing to connect

Hello richardclark,

 

Could you open a support ticket about this issue (remember to add an FSDIAG diagnostics file)?

 

http://www.f-secure.com/en/web/home_global/support/contact/request

F-Secure

Re: Issue with Policy manager automatic update agent failing to connect

Hi Richard,

 

http://fsbwserver-direct.f-secure.com server works in monitoring mode only. Could you please use http://fsbwserver.f-secure.com

 

Regards,

Julia

Scholar

Re: Issue with Policy manager automatic update agent failing to connect

Hi Siltanen,

 

Will Do.

 

Thanks

Richard

Scholar

Re: Issue with Policy manager automatic update agent failing to connect

Hi JuliaR,

 

Did the change and re-started FSMA, and it fails faster than with http://fsbwserver-direct.f-secure.com 

 

Regards

Richard

Highlighted
F-Secure Product Expert

Re: Issue with Policy manager automatic update agent failing to connect

 

Hi Richard,

 

As Siltanen mentioned earlier, please open the support ticket as troubleshooting and resolving this issue is much easier with the fsdiag diagnostic file available.

 

Best Regards,
Peter