Policy Manager ver 11.10.49586
DNS looks fine
I have disabled the firewall on the server, for testing.
We are using a transparent proxy so as far as the server is concerned it’s a direct connection to the internet.
update agent log file output.
F-Secure Automatic Update Agent for WIN32 8.36.113: Agent started
[ 8172]Sun Mar 16 07:30:38 2014(2): Connecting to http://fsbwserver-direct.f-secure.com (no BW proxy, no HTTP proxy)...
[ 8172]Sun Mar 16 07:31:38 2014(3): Update check failed. There was an error connecting http://fsbwserver-direct.f-secure.com (Connection failed)
Message if I try and go directly from a web browser to http://fsbwserver-direct.f-secure.com/
F-Secure Automatic Update Server. Unauthorized access is monitored and strictly forbidden.
I have tried removing the # and re-starting the services for both of these entries, no luck
I have added the Reg key, as below but still no luck.
How to configure F-Secure Policy Manager
You need administrator rights on the server to perform this.
To configure Policy Manager for Windows:
Start Windows Registry Editor (regedit.exe).
Open the following path: HKEY_LOCAL_MACHINE\Software\Data Fellows\F-Secure\FSAUA
Right-click and select New > String Value to add a new string value with the beta update server address:
Name = RootServer
Type = REG_SZ
After you have done this, restart F-Secure Automatic Update Agent service (Start / Administrative Tools / Services).
anyone got any ideas, all else works fine apart from the auto updates
Could you open a support ticket about this issue (remember to add an FSDIAG diagnostics file)?
Did the change and re-started FSMA, and it fails faster than with http://fsbwserver-direct.f-secure.com
As Siltanen mentioned earlier, please open the support ticket as troubleshooting and resolving this issue is much easier with the fsdiag diagnostic file available.
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