In the PSB portal, why do some email addresses have a plus
Some email addresses in
Accounts > Administrators
may have a plus sign in the email address. This results from the new
authentication back-end that requires a unique email address.
There are two situations where an email address may include a plus
Migration to the new
During the migration process, if an email address in the old system
conflicted with an email address in the new authentication system, a plus sign
was added to a number of email addresses to guarantee their uniqueness.
Creation of a new account
When creating a new account, the user may be notified that the
email address is already in use. From the end-user's point of view, the same
email address can be reused by decorating it as show in the following example:
firstname.lastname@example.org -> email@example.com
With the "+" notification, we want to ensure that
emails are received normally
as our email gateway will remove the "+abc" part prior to sending the email and
hence the user does not need multiple email addresses;
the email address is
considered unique in our authentication system.
Note: Our email gateway will strip the "+" part from the email address
prior to sending the email. Nothing is affected as long as you keep logging in
with your username.
To ensure that you can
log in to the PSB portal, always use your username when logging in or when
using the "Forgot my password" option.
If you are logging in
with your email address, the email address needs to be identical in the new
system. In other words, it should include the "+" part if present.