Howto easily upgrade Client Security 12.31 to 13 on workstations

Regular Member

Howto easily upgrade Client Security 12.31 to 13 on workstations

Howto easily upgrade Client Security 12.31 to 13 on workstations? Can it be done automatically?

1 ACCEPTED SOLUTION

Accepted Solutions
Regular Member

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

Hi @Agrar,

 

with an Policy Manager installed ... very easy and automatically!

 

You select your policy domain, go to the Installation tab - select the shown 12.31 and click on upgrade. The wizard starts, you enter the new key code for the V13.xx and click through the wizard. Then distribute the policy. That is all ... done that with our 1200 installations. 

 

@RC1 you are wrong! Browsing protection is part of the Client Security since some versions. BTW it will install automatically but the user needs to confirm the addin. There are no special rights needed for that. So why not send out a mail to the users, that they shall answer the F-Secure Addin Install prompt with a Yes? Besides that - as I stated above - an automatic upgrade to version 13 ist possible with just a few clicks on the management server

 

Best regards

Robert

 

 

18 REPLIES 18
RC1
Scholar

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

No, it cannot be done automatically.


Client Security 13 installation adds Browsing Protection extension to FireFox, Chrome, IE but not Edge yet.

 

This extension installation prompts users interactively to add the extension to each browser. It doesn't work for us as we don't have the resources to visit every machines to do mutiple manual clicks.

 

I opened a ticket with F-Secure Tech Support about this problem. They asked us to talk to sales people for this broken installation process, because it's a "feature request." So we cannot upgrade to 13 for now.

 

Regular Member

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

Hi @Agrar,

 

with an Policy Manager installed ... very easy and automatically!

 

You select your policy domain, go to the Installation tab - select the shown 12.31 and click on upgrade. The wizard starts, you enter the new key code for the V13.xx and click through the wizard. Then distribute the policy. That is all ... done that with our 1200 installations. 

 

@RC1 you are wrong! Browsing protection is part of the Client Security since some versions. BTW it will install automatically but the user needs to confirm the addin. There are no special rights needed for that. So why not send out a mail to the users, that they shall answer the F-Secure Addin Install prompt with a Yes? Besides that - as I stated above - an automatic upgrade to version 13 ist possible with just a few clicks on the management server

 

Best regards

Robert

 

 

RC1
Scholar

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

Rob, you are correct that Browsing Protection has been part of FSC, but FSC 13 is the version whose installation inserts a browser extension and prompts for user interaction.

 

And you are also correct that one can send an email out and asks users to confirm the extension installation and that means it is a semi-auto install. A fully automated installation should not require user interactions. When one has a few users, it's fine with the email approach. When one has kiosks for the public or 30 to 50% email response rate in an enterprise environment ... 

Highlighted
Regular Member

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

Come on F-Secure this not what I would expect / hope from you. I agreed with RC1 – A fully automated installation should NOT require user interactions!! I have over 3000 systems using Client Security 12.31 – just about to go to 13.10. It seems a ridiculous concept for me to have to rely on my customers to accept the “enable“ for the F-Secure plug- in. We spent most of time drumming into our customers NOT to accept prompts they are not expecting, so I do not any expectations of a high successful rate on this Smiley Embarassed(. Many of our systems are used 24 x 7 and over that period are used by multiple customers – and to further complicate matters the plug-in “enable” request is done at user level rather than system level – so each person who logs on to a machine will get the prompt. So it looks like I will have control these setting via Group Policy for Internet Explorer. Not sure what to do yet about other browsers. F-Secure please can you fix this ready for Client Security 13.11? Thanks Alan
Regular Member

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

Sorry for formatting problem in the above post - posted again.

 

Come on F-Secure this not what I would expect / hope from you.

 

I agreed with RC1 – A fully automated installation should NOT require user interactions!!

 

I have over 3000 systems using Client Security 12.31 – just about to go to 13.10.

 

It seems a ridiculous concept for me to have to rely on my customers to accept the “enable“ for the F-Secure plug- in. We spent most of time drumming into our customers NOT to accept prompts they are not expecting, so I do not any expectations of a high successful rate on this Smiley Embarassed(.

 

Many of our systems are used 24 x 7 and over that period are used by multiple customers – and to further complicate matters the plug-in “enable” request is done at user level rather than system level – so each person who logs on to a machine will get the prompt.

 

So it looks like I will have control these setting via Group Policy for Internet Explorer.

Not sure what to do yet about other browsers.

 

F-Secure please can you fix this ready for Client Security 13.11?

 

Thanks

 

Alan

RC1
Scholar

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

Don't know why this was marked "Solved"  even no fully automated solution was provided.

 

In fact, I opened a ticket with F-Secure Tech Support about this issue. I asked for status updates of my ticket many weeks ago and have not received any replies. Now I suspect it was marked solved and closed. 

 

Community Manager

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

Hi RC1,

 

The reason why the post was marked as solved is because Rob-K provided the information on how to proceed with the upgrade of Client Security on the Workstations automatically and also mentioned that the installation of the add-on is automatic but the user has to confirm the add-on.

The prompt to the end user when a new add-on is installed is by design. It is a browser security feature to avoid malicious add-on from being added to the browser.

 

Thank you for voicing out your feedback regarding the BP extension. I brought this to the attention of the product team to look into it. The conclusion is it is not possible to take the BP extension without asking the user. We will check if it's possible to improve the extension installation scenario in future releases.

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Superuser

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

Hi,
@Laksh
a proposal to solve that  was made long ago:
Nag the user (everyday) until he installs the plugin.
This must be configurable by admin and must work even if I install a second or third browser.

 

@RC1
AFAIK even if the User does not install that plugin the protection is still there, the user only does not get a visual notification.

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Regular Member

Re: Howto easily upgrade Client Security 12.31 to 13 on workstations

We used Group Policy to control the plugin for Internet Explorer.

You can enable / disable the BP plug in as required & then it removes the "nag" option for the customer.

Thanks

 

Alan