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How to exclude folders and subfolders in the F-Secure Policy Manager Console?

Scholar

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

I'm having the same issue,

 

I had this problem on PMS/PMC 11.20, 11.21 and 11.22 which is realesed lately on both CS 11.50 and 11.60

 

it's not about policy distribution as excluded object which is a file name like "keygen.exe" is found in policy.bpf on client side. (no need to mention that these type of exclusion by PMC is not shown in CS GUI settings)

 

these syntaxes have been tried :

 

{
{15:*\\*keygen.exe*}
}
{
{12:*keygen.exe*}
}
{
{10:\\*keygen*}
}
{
{14:\\*keygen.exe*}
}
{
{10:keygen.exe}
}

 file location can't be defined exactly as every user would download it from server to arbitrary location in hard drive, that's why I can't use a specific location syntax.

 

by the way, I even excluded filename in process exclusion and of course enabled the feature in advanced mode.

 

I sent email to request support and still no solution.

 

Can anyone help me, I really need to handle exclusion for our customers.

 

Regards

 

 

EDIT: REMOVED PERSONAL INFO

Bama Security
F-Secure
F-Secure

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

Hello Sarshar,

 

Could you please, provide your support request ID. We'll probably need fsdiag and Scanning Platform debug logs collected on affected host to identify the issue.

Also, please try:

*keygen.exe

 

Best regards,

Vad

Scholar

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

Thanks for reply

 

I tried *keygen.exe, no success.

 

I sent serial emails to Mr. Knut Vatnetstrom and received some, but no support IDs.

 

I thought maybe some users found a solution.

 

Regards,

XXXXXXXXXXXXXXX@XXX.com

 

EDIT:REMOVED PERSONAL INFO

Bama Security
Community Manager
Community Manager

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

Please request the support ticket number from your contact, or proceed to open a support ticket here if none has yet been created.

 

For privacy reason please avoid  signing your posts using your email address. 



Best Regards

-Ben

_________________________________

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Scholar

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

Got this error :

 

The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator.

 

Couldn't register a support ticket

Bama Security
Highlighted
F-Secure Product Expert

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

Hello Sarshar ,

 

We have tried, and managed to open a support ticket successfully using the web form given by Ben earlier.

 

Please give that a trial again and let us know how it goes.


Thank you.

 

Regards,

CheeHow

Scholar

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

Thanks, I tried Kudos which doesn't work :)

Bama Security
Scholar

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

I'm still waiting for solution.
My ticket number is :
SR ID: 1-XXXXXXXXX
Created: 2014-09-04 04:29:25 PM
Subject: [SR ID:1-XXXXXXXXXX] Re:Filename exclusion in PMC

 

 

Bama Security
Community Manager
Community Manager

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

Did you review the information send by the support agent on the 5th?

 

In order to speed up the resolution, please send an fsdiag in your support ticket so that we can review the implementation of the current exclusions. 

 

 



Best Regards

-Ben

_________________________________

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Scholar

Re: How to exclude folders and subfolders in the F-Secure Policy Manager Console?

syntax trick didn't work if you mean.

anything else ?

Bama Security