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How do I create an FSDIAG file on Linux systems?

If you have technical issues with your Linux security product, this article tells you how to create an FSDIAG file which you can then attach to your support request.

To create an FSDIAG file for the Linux Security product:

  1. Go to the working directory to which the fsdiag.tar.gz file will be created.
  2. Run the following command: # /opt/f-secure/fsav/bin/fsdiag

    Note: Any existing FSDIAG file will be overwritten.

You will find the fsdiag.tar.gz file in the current working directory. Attach the file to your support request.

To create an FSDIAG file for the Internet Gatekeeper (IGK) product:

  1. Create the diagnostic information file (diag.tar.gz) in the product install directory by running the following command:
    • IGK (Japanese 4.x): # cd /home/virusgw; make diag
    • IGK (English 4.x or English/Japanese 5.x): # cd /opt/f-secure/fsigk; make diag
      Note: Any existing FSDIAG file will be overwritten.

Attach the file to your support request.

Note that you can also create the diagnostic file by using the Web UI.

Finally, if your Linux system fails to install your F-Secure product altogether, you can access the Support Tool (FSDIAG) for Linux also on page https://www.f-secure.com/en/web/home_global/suppor t-tools.

Pricing & Product Info

For product info and pricing please go to the F-Secure product page

Version history
Revision #:
7 of 7
Last update:
‎03-03-2017 11:36 AM
Updated by: