cancel
Showing results for 
Search instead for 
Did you mean: 

F-secure disabled after restarting computer

Scholar

F-secure disabled after restarting computer

For the last few weeks, I and a few others have noticed that our F-secure client is disabled after we restart our computers. Upon getting logged in we have a box popup saying that both "Windows Defender and F-Secure are disabled which would you like to enable?"

 

Anyone have an idea as to why this is happening or what we can do to solve this?

 

We are running Windows 10 Pro version 1607 Build 14393.693

5 REPLIES
F-Secure
F-Secure

Re: F-secure disabled after restarting computer

Hello runner7532,

 

What F-Secure product/version do you have on your machine?

 

Best regards,

Vad

Scholar

Re: F-secure disabled after restarting computer

We have the F-Secure Client Security version 12.0

F-Secure
F-Secure

Re: F-secure disabled after restarting computer

This version is too old. I would recommend to upgrade to the latest one. BTW, version 12.30 will be available soon (in January).

If upgrade to 12.20/12.30 will not fix the problem, please, contact support.

 

Best regards,

Vad

Scholar

Re: F-secure disabled after restarting computer

After you had asked about the version I did get looking and find there were updates available, but I am not finding how to upgrade the policy manager server/console. I was able to find the jar file for the client upgrade, but where can I find the server upgrade? 

F-Secure
F-Secure

Re: F-secure disabled after restarting computer

Hello runner7532,

 

Here you can download the latest version of Policy Manager:

https://www.f-secure.com/en/web/business_global/downloads/policy-manager/latest

 

Best regards,

Vad