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F-secure 13.11 stuck updating virus and spyware scanning on new install

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Scholar

F-secure 13.11 stuck updating virus and spyware scanning on new install

 

Ive just upgraded from F-secure client security premium 9 to  13.11 and it is stuck updating virus and spyware scanning and scheduled scanning, for several hours so far. 

I have tried uninstalling it several times but it makes no diference, it will install but stays updating and then it will not scan anything.

1 REPLY 1
Superuser

Re: F-secure 13.11 stuck updating virus and spyware scanning on new install

Hello,

 

You need to submit the built-in FSDIAG diagnostic utility's result files, gathered from a typically problematic endpoint computer and the Policy Manager Server, to F-Secure Support Services and they will find out the cause and offer a solution:

 

https://www.f-secure.com/en/web/business_global/support/support-request

 

Best Regards: Tamas Feher Hungary.