F-Secure Will not Update....

Scholar

F-Secure Will not Update....

We have a lot of customers with this issue...

 

F-Secure Says "Your Computer Is Not Protected - check for latest updates

http://i868.photobucket.com/albums/ab248/petersgc/NotProtected.png 

 

When the check is performed we get "Update check was successful - Your Product is alredy up to date."

http://i868.photobucket.com/albums/ab248/petersgc/UpDateCheck.png

 

But if we look in the settings we see:

 

http://i868.photobucket.com/albums/ab248/petersgc/AutoUpdates.png

 

 

Has anyone else seen this?

 

I have tried the Update Reset and the manual Update EXE files but that only fixes the issue untill the updates expire again.

 

 

 

6 REPLIES 6
Highlighted
F-Secure Product Expert

Re: F-Secure Will not Update....

Hi Tularis,

 

to get that handled properly I would like to ask you to open a Support Ticket including screenshots as well as an FSDIAG of an affected system.

 

Once donw this, feel free to send me the Ticket number (SR-ID) and I'll make sure it's getting handled properly.

 

Superuser

Re: F-Secure Will not Update....

Hi,

 

is your subscription valid?

 

BR

Matthias

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Scholar

Re: F-Secure Will not Update....

lol, 

 

Yes the subscription is valid Smiley Tongue

 

SR: 1-473541375

ABI
Novice

Re: F-Secure Will not Update....

Hi, first sorry for my english :/

Second, i have the same problem, i login on psb-fsecure www and i see that 3 from 32 computers have old updates. This three comps have WIN 7 Prof, rest WIN Xp Prof. I have installed F-Secure PSB for Workstation in june 2011, and subsribe is valid to may 2012. If anyone has a solution ?

Superuser

Re: F-Secure Will not Update....

Hi,

 

either:

 

execute ftp://ftp.f-secure.com/support/tools/fsaua-reset on those Clients

if still fails:

increase loglevel in fsaua.cfg to "9", reproduce

create FSDIAGs, send together wil FSAUA-Log and sebug file to support.

 

BR

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Tags (2)
Scholar

Re: F-Secure Will not Update....

 

Hello,

 

For me this arrives since long time. (had this problem on v7-8-9).  It arrives randomly on pcs and servers (no always the same pcs and servers).  (never found what was the problem)

First thing to do is a restart of the service and if nok indeed the reset uid solve generaly this problem (One times I had to reinstall completely the product).

it's really a shame and annoying that this is still not solved by f-secure.