F-Secure Manager Antivirus Database update failed

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F-Secure Manager Antivirus Database update failed

Hello,

 

I have a F-Secure manager on a dedicated Windows 2003 virtual machine.

Since 17. July it can't install F-Secure Aquarius updates. I tried to download

But the other updates are working.

 

I downloaded current "fsdbupdate9.exe" and execute it. It says "Successfully installed latest updates". But in the F-Secure Manager console it says the virus definitions are from the 17. July.

 

What can be the reason?

 

Regards

Stefan

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F-Secure
F-Secure

Re: F-Secure Manager Antivirus Database update failed

Hello Stefan,

 

I guess, you mean F-Secure Policy Manager? What version do you have?

You can start from some simple things:

- Check free disk space (should be 2-3Gb at least).

- Restart the server.

- Run fsaua reset tool.

If this will not help, please, contact support. We will need diagnostics information from your server for analysis.

 

Best regards,

Vad

3 REPLIES 3
F-Secure
F-Secure

Re: F-Secure Manager Antivirus Database update failed

Hello Stefan,

 

I guess, you mean F-Secure Policy Manager? What version do you have?

You can start from some simple things:

- Check free disk space (should be 2-3Gb at least).

- Restart the server.

- Run fsaua reset tool.

If this will not help, please, contact support. We will need diagnostics information from your server for analysis.

 

Best regards,

Vad

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Scholar

Re: F-Secure Manager Antivirus Database update failed

Hello Vad,

 

Yes, you are right I have the F-Secure Policy manager 12.31.

 

There is enough disk space.And I restarted the server several times.

The faua reset tool helped. (I didn't know about it before.) After a restart he installed the updates. And it looks good now.

 

Thanks for your help

Stefan

Superuser

Re: F-Secure Manager Antivirus Database update failed


@stefan3 wrote:

The faua reset tool helped. (I didn't know about it before.)

And I would prefer if it never existed for public download, but R&D would have found the root cause.

 

my2ct.

Matthias
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