Thank you for the information provided. From your description though, we really need to take a look to the logs to understand what is failing during your upgrade.
We would appreciate if you could please open a support ticket here:
Attaching the FSDiag to your support request:
Upon doing so, please update this community thread so we can prioritize that case.
As a matter of fact I opened a support ticket on tuesday morning and attached the fsdiag -file run on the server. An email as a reply announced that the case was opened.
Nothing have I heard from F-Secure ever since.
Did you receive a reply from support about this case? Please let us know and we will investigate further.
When upgrading from FSAV (E)SS 10.50 to 11.00, there is a possibility of known error. If the upgrade install is unsuccessful, it may be necessary to ask F-Secure support for a custom MSI format installer package.
Best Regards: Tamas Feher, Hungary.
F-Secure support is working on this case now. I have sent the fsdiag once more to support because through the website you can send only a 10 mb attachment.
We shall see what will be the final recommended action to this problem.
Is there a solution for this Problem?
I have exact the same problem with new version 11
and the socket error 10060 timed out.
I also use SBS2011
My case was first escalated to 2nd tier support and after couple of fsdiags and debug rounds run to R&D department. In my case there are 5 SQL instances (!) running plus mysql in addition to normal SBS 2011 crap.
What I myself have done: I have disabled the SBS 2011 Firewall alltogether - there is a sound firewall on the edge of the network. The support advised me to restart Microsoft transport agent service and set F-Secure Quarantine Manager service startup to automatic.In addition it is adviseable to restart SQL browser service.
Fortunately this environment is quite small, only 10 users/maliboxes.
thx for your answer, can u please tell me step by step what i must do to fix this problem?
My english is not so good to understand what i have to do step by step.
I had undestand that i should deactivate the Microsoft Firewall, and i had understand that i sould make automatic start for F-Secure Quarantine Manager service
But when i should restart the Microsoft transport agent service, and when i should restart the SQL browser service, after every reboot? I do not understand this in your description.
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