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F-Secure Client Security and PSB Workstation removed after installing Windows 10 fall update

Aspirant

F-Secure Client Security and PSB Workstation removed after installing Windows 10 fall update

After the Windows 10 update to build 10586, F-secure 12 0.648 is removed.

 

I had to manually reinstall it. 

 

Why?

 

EDIT : TITLE

 

1 ACCEPTED SOLUTION

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Highlighted
F-Secure Product Expert

Re: F-Secure Client Security 12 and PSB Workstation removed after installing Windows 10 fall update

Hi,

 

Updated 25.11.2015 / 13.10 UTC.


Summary

Microsoft released the first major update for Windows 10 on November 12th (Windows 10 fall update, Windows 10 build 10586) . The update is a staggered release, meaning it is not released to all Windows 10 installations simultaneously. Shortly after the release, F-Secure started receiving reports where  F-Secure installations were completely removed after the Windows update installation. F-Secure has reproduced this issue internally.

 

Affected products are Client Security 12, Client Security 12 Premium and PSB Workstation running on Windows 10. Our consumer products including Safe Anywhere are not affected but other F-Secure products might be indirectly as the Windows 10 update completely removes the F-Secure program folder and can consequently remove other installed F-Secure products like F-Secure Policy Manager Console from the workstation.

Workaround

If you are affected, we recommend reinstalling the F-Secure client. If the installation fails, download the F-Secure uninstallation tool, execute it and retry the installation.

F-Secure uninstallation tool: ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.exe

Solution

According to Microsoft, current ETA for their fix is December 15th. F-Secure is now also providing a workaround and the workaround is a hotfix which when installed, prevents the Windows 10 fall update from removing the Anti-Virus client. The hotfix is currently available for Client Security 12 here. A hotfix will be deployed automatically to PSB Workstation installations starting next monday, November 23rd.

 

The hotfix was deployed on Monday (Nov. 23rd) to the PSB1 portal (https://psb1.sp.f-secure.com).

The hotfix was deployed on Tuesday (Nov. 24th) to the PSB2 portal (https://psb2.sp.f-secure.com).

The hotfix was deployed on Wednesday (Nov. 25th) to the PSB3, PSB4 and SMI portals.

 

 Clients automatically download and install the hotfix without user intervention.


The Windows 10 Upgrade will be visible as a Service Pack in F-Secure Software Updater (SWUP). Consequently, the update will not be installed automatically by SWUP and there is no reason for users  to exclude this update.

 

Best Regards,
Peter
15 REPLIES 15
Superuser

Re: F-Secure Client Security 12 is removed after Windows 10 update

Hello,

 

Your question is posted in the wrong site, as this is not MSFT.com. It is not like F-Secure Corp. can prevent Microsoft from breaking the compatibility of their own operating system.

 

The only thing F-secure can do is to release an FSCS 12.10 version, where they may include workarounds for the latest Win10 trickery. I hope they can release such a thing in late December? But even that cannot prevent Microsoft from breaking F-Secure compatibility again and again, e.g. with the February or March 2016 Windows 10 cumulative update package...

 

The only thing YOU can do is to vote with your feet and move to Linux or refuse to ascend from Win7 / 8.x to Win10. If enough customers walk out in protest, M$ execs will feel the financial pain and may re-think its 3rd party unfriendly IT-security strategy.

 

But Redmond apparently wants to evict 3rd party AV vendors, envious of the Apple Inc. way which actively bans security software from iOS.

 

(Speaking personally, I think only anglo-american AV vendors can remain on Win10 eventually, since the european and russian vendors are not subject to NSA desires and often unmask inconvenient state malware campaigns. America will try to make them untenable via a vicious circle of Win10 cumulative packages that break their compatibility second every month or so. )

 

Best Regards: Tamas Feher, Hungary.

Aspirant

Re: F-Secure Client Security 12 is removed after Windows 10 update

The thing is that Microsoft releases test versions of every release they do. So F-Secure might have had some time to fix things, unless this was caused by a last minute change by Microsoft.

Superuser

Re: F-Secure Client Security 12 is removed after Windows 10 update

Dear Jao,

Recently, in a previous case, Microsoft modified Windows 10 with a hotfix in such a way that the installation mechanism used by the (SMB market related) FSAV PSB product setup became unsupported and a new method package had to made hastily.

Personally, I don't think these incidents happen randomly.

Best Regards: Tamas Feher.
Supporter

Re: F-Secure Client Security 12 is removed after Windows 10 update

The corporate enduser will think:

If the antivirus is already removed, why I dont test another antivirus in this machine? This issue open a way to end user to check another antivirus solutions.

We know the F-Secure is one of the best antivirus, but the corporate user will check the balance between price and quality, so, he will test another solutions because the F-Secure is removed to all his Windows 10 machines.

Really I hope this isse is happening to anothers antivirus manufacturers also..

 

Community Manager
Community Manager

Re: F-Secure Client Security 12 is removed after Windows 10 update

Hi,


In order to investigate better this issue, please open a support ticket and provide an fsdiag of an affected machine.



Best Regards

-Ben

_________________________________

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Supporter

Re: F-Secure Client Security 12 is removed after Windows 10 update

Already opened a ticket

Number: XXXXXXX
Created: 2015-11-13
Subject: After last major update (Windows 10) all F-Secure product is removed

 

EDIT:REMOVED PII

Aspirant

Re: F-Secure Client Security 12 is removed after Windows 10 update

Thank you. I have opened a support case.

F-Secure Employee

Re: F-Secure Client Security 12 is removed after Windows 10 update

This applies to PSB Workstation 10.60 as well. Tested with Windows 10 Pro upgrading to Windows 10 version 1511, 10586.

 

What to do:

- please do not apply upgrade to Windows 10 version 1511, 10586 yet before the issue is fixed

- but if did already, or for any reason cannot wait with upgrade, then please re-install the F-Secure product after the Windows upgrade

Highlighted
F-Secure Product Expert

Re: F-Secure Client Security 12 and PSB Workstation removed after installing Windows 10 fall update

Hi,

 

Updated 25.11.2015 / 13.10 UTC.


Summary

Microsoft released the first major update for Windows 10 on November 12th (Windows 10 fall update, Windows 10 build 10586) . The update is a staggered release, meaning it is not released to all Windows 10 installations simultaneously. Shortly after the release, F-Secure started receiving reports where  F-Secure installations were completely removed after the Windows update installation. F-Secure has reproduced this issue internally.

 

Affected products are Client Security 12, Client Security 12 Premium and PSB Workstation running on Windows 10. Our consumer products including Safe Anywhere are not affected but other F-Secure products might be indirectly as the Windows 10 update completely removes the F-Secure program folder and can consequently remove other installed F-Secure products like F-Secure Policy Manager Console from the workstation.

Workaround

If you are affected, we recommend reinstalling the F-Secure client. If the installation fails, download the F-Secure uninstallation tool, execute it and retry the installation.

F-Secure uninstallation tool: ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.exe

Solution

According to Microsoft, current ETA for their fix is December 15th. F-Secure is now also providing a workaround and the workaround is a hotfix which when installed, prevents the Windows 10 fall update from removing the Anti-Virus client. The hotfix is currently available for Client Security 12 here. A hotfix will be deployed automatically to PSB Workstation installations starting next monday, November 23rd.

 

The hotfix was deployed on Monday (Nov. 23rd) to the PSB1 portal (https://psb1.sp.f-secure.com).

The hotfix was deployed on Tuesday (Nov. 24th) to the PSB2 portal (https://psb2.sp.f-secure.com).

The hotfix was deployed on Wednesday (Nov. 25th) to the PSB3, PSB4 and SMI portals.

 

 Clients automatically download and install the hotfix without user intervention.


The Windows 10 Upgrade will be visible as a Service Pack in F-Secure Software Updater (SWUP). Consequently, the update will not be installed automatically by SWUP and there is no reason for users  to exclude this update.

 

Best Regards,
Peter