F-Secure Client Security 13.11 not update Virus Definition

[Tormen]

Hello,
We have updated the workstations from version 9 to 13. Now we are unable to update the virus definitions. The log is: "Update check completed successfully. No updates are available." but it reports 7-day old definitions (that's the day we updated the product).
I've also tried to turn off Policy Manager - then the update server is "guts2.sp.f-secure.com" but I will not update it.
When I uninstall and then install Client Security, the update is new, but the next day is not updating.
I tried "fsaua-reset.exe" but it did not help.

Here: http://f-secure.edolo.tomassuchy.cz/download/Error_F-Secure.zip is fsaua.log and fsdiag.zip and screen of updating.

[Vad · Accepted solution]

Hello Tormen,

Most likely the root of your problems is upgrade from 7 years old 9 version to the latest. It was not verified for 13.x versions, and basing on your fsdaig I can see that it doesn't work properly.

I would recommend you to uninstall the product with uninstallation tool, and then install it again on clean machine(s).

Best regards,

Vad

[Tormen]

thank you - I will try.
I've got a new customer (I'm an external IT administrator), and the previous  IT administrator has left the old versions - I do not know why.