Hello,
We have updated the workstations from version 9 to 13. Now we are unable to update the virus definitions. The log is: "Update check completed successfully. No updates are available." but it reports 7-day old definitions (that's the day we updated the product).
I've also tried to turn off Policy Manager - then the update server is "guts2.sp.f-secure.com" but I will not update it.
When I uninstall and then install Client Security, the update is new, but the next day is not updating.
I tried "fsaua-reset.exe" but it did not help.
Here: http://f-secure.edolo.tomassuchy.cz/download/Error_F-Secure.zip is fsaua.log and fsdiag.zip and screen of updating.
Hello Tormen,
Most likely the root of your problems is upgrade from 7 years old 9 version to the latest. It was not verified for 13.x versions, and basing on your fsdaig I can see that it doesn't work properly.
I would recommend you to uninstall the product with uninstallation tool, and then install it again on clean machine(s).
Best regards,
Vad
Hello Tormen,
Most likely the root of your problems is upgrade from 7 years old 9 version to the latest. It was not verified for 13.x versions, and basing on your fsdaig I can see that it doesn't work properly.
I would recommend you to uninstall the product with uninstallation tool, and then install it again on clean machine(s).
Best regards,
Vad
thank you - I will try.
I've got a new customer (I'm an external IT administrator), and the previous IT administrator has left the old versions - I do not know why.
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