F-Secure CS 14.01 disappeared

Aspirant

F-Secure CS 14.01 disappeared

I have problem with CS 14.01 on few computer, after restart CS disappeared from PC. When i reinstall CS i got statment about restart and after restart it's again disappeared next install is success but after some times situations replay on some PC. Windows event viewer notify only that f-secure cs uninstall sucesful but i don't run any uninstall request. At these stations, I installed Cs 13 and wait for the result. Someone have similar case?

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure
F-Secure

Re: F-Secure CS 14.01 disappeared

Hello paulrr,

 

We got several requests similar to yours, and finally found out that there is a possibility to get the operation already executed on the client one more time. We are planning a maintenance release (14.02) in a short time, which will contain the fix for this issue.

To minimize the impact with current versions, please, do the following:

1. Take in use the latest version CS 14.01 v2 (available on our website), which supports repair/reinstall properly. The older 14 versions had a known issue - attempt to repair/reinstall leaded to uninstallation (it was mentioned in Release Notes).

2. In PMC do not use "Install" button for upgrade operations, use "upgrade" link.

3. Clean up unnecessary operations

 

Best regards,

Vad

9 REPLIES 9
F-Secure
F-Secure

Re: F-Secure CS 14.01 disappeared

Hello paulrr,

 

We got several requests similar to yours, and finally found out that there is a possibility to get the operation already executed on the client one more time. We are planning a maintenance release (14.02) in a short time, which will contain the fix for this issue.

To minimize the impact with current versions, please, do the following:

1. Take in use the latest version CS 14.01 v2 (available on our website), which supports repair/reinstall properly. The older 14 versions had a known issue - attempt to repair/reinstall leaded to uninstallation (it was mentioned in Release Notes).

2. In PMC do not use "Install" button for upgrade operations, use "upgrade" link.

3. Clean up unnecessary operations

 

Best regards,

Vad

Aspirant

Re: F-Secure CS 14.01 disappeared

Ok so i import CS 14.01 v2 and wait for update. Thank you for reply.

Aspirant

Re: F-Secure CS 14.01 disappeared

I want to add that repair option dont work because pc with this problem dont connect to PM, only way to fix this is unistall and install again client. I install on  PC 13.11 and its work fine.

Superuser

Re: F-Secure CS 14.01 disappeared

Hello,

 

I heard FSCS version 14.02 will publish soon.

 

Best regards: Tamas Feher, Hungary..

F-Secure
F-Secure

Re: F-Secure CS 14.01 disappeared

Hello Tamas,

 

Yes, should be available a bit later today.

 

Best regards,

Vad

 

Aspirant

Re: F-Secure CS 14.01 disappeared

Can you advice how to upgrade 14.01 to 14.02 ? Option to upgrade in PM is enough ?

F-Secure
F-Secure

Re: F-Secure CS 14.01 disappeared

Hello paulrr,

 

Yes, it's the proper way.

 

Best regards,

Vad

Aspirant

Re: F-Secure CS 14.01 disappeared

I try this way but when i start upgrade after few min process failed, error message : Failed : download interrupted. Any idea? 

F-Secure
F-Secure

Re: F-Secure CS 14.01 disappeared

Hello paulrr,

 

Please, contact support. We will need diagnostic information from your PM and client for analysis.

 

Best regards,

Vad