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F-Secure CS 14.01 disappeared

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Aspirant

F-Secure CS 14.01 disappeared

I have problem with CS 14.01 on few computer, after restart CS disappeared from PC. When i reinstall CS i got statment about restart and after restart it's again disappeared next install is success but after some times situations replay on some PC. Windows event viewer notify only that f-secure cs uninstall sucesful but i don't run any uninstall request. At these stations, I installed Cs 13 and wait for the result. Someone have similar case?

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure
F-Secure

Re: F-Secure CS 14.01 disappeared

Hello paulrr,

 

We got several requests similar to yours, and finally found out that there is a possibility to get the operation already executed on the client one more time. We are planning a maintenance release (14.02) in a short time, which will contain the fix for this issue.

To minimize the impact with current versions, please, do the following:

1. Take in use the latest version CS 14.01 v2 (available on our website), which supports repair/reinstall properly. The older 14 versions had a known issue - attempt to repair/reinstall leaded to uninstallation (it was mentioned in Release Notes).

2. In PMC do not use "Install" button for upgrade operations, use "upgrade" link.

3. Clean up unnecessary operations

 

Best regards,

Vad

2 REPLIES
F-Secure
F-Secure

Re: F-Secure CS 14.01 disappeared

Hello paulrr,

 

We got several requests similar to yours, and finally found out that there is a possibility to get the operation already executed on the client one more time. We are planning a maintenance release (14.02) in a short time, which will contain the fix for this issue.

To minimize the impact with current versions, please, do the following:

1. Take in use the latest version CS 14.01 v2 (available on our website), which supports repair/reinstall properly. The older 14 versions had a known issue - attempt to repair/reinstall leaded to uninstallation (it was mentioned in Release Notes).

2. In PMC do not use "Install" button for upgrade operations, use "upgrade" link.

3. Clean up unnecessary operations

 

Best regards,

Vad

Aspirant

Re: F-Secure CS 14.01 disappeared

Ok so i import CS 14.01 v2 and wait for update. Thank you for reply.