F-Secure Anti-Virus & Spy Protection: Malfunction

Scholar

F-Secure Anti-Virus & Spy Protection: Malfunction

Hello.

 

I recently reinstalled my computer, so everything is brand spankin' new here. (Except hardware ofc...). I installed version 9.10.

 

F-Secure seems to be unable to function properly for some reason I cannot really understand. When I open the F-Secure window, I get the status message "Your computer is not protected. Malfunction. Please restart your computer".

 

A restart makes no difference. This just happens again.

 

The logfile (LogFile.log) tells me that "The integrity of virus definition database update 2011-07-24_05 has been successfully verified", but then gives me a couple of inputs that say "No scanner engines loaded and enabled. Virus protection is disabled."

 

If I go to "Settings" > "Other settings" > Automatic updates, I see under "Details" that there is nothing specificed in "Policy manager" and "policy manager proxy". The only thing that "Policy manager" says is"http://". I don't know if this is default or at all relevant, but if I knew what was relevant for this problem I would probably have a better chance of fixing the problem... 

 

Other details are that I am using a stand-alone communication, and I've made sure that on "connection" I have "No HTTP Proxy" selected. I will mention that this was set as "Use my browser's HTTP proxy" before, but as my browser doesn't use a proxy it should make no difference. (Network status also states "connected".

 

Other details about my computer:

Windows 7 64-bit

Uses a local area network connection for internet. (Ie. no modem).

1 ACCEPTED SOLUTION

Accepted Solutions
Scholar

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

I have started to get the same virus and spyware malfunction, with a red cross on the icon can anyone help.

View solution in original post

16 REPLIES 16
Community Manager

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

Hi Teioch,

 

Could you please open a support ticket and attach a FSDIAG from your system?

 

http://www.f-secure.com/en/web/business_global/support/contact

 

Thank you in advance.

 

Best regards,
Stephan

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Scholar

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

Hi

 

I have the same problem as you Teioch. Did you manage to fix it and if so could you please let me know how?

Former F-Secure Employee

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

Hello All,

 

We are aware of the problem and are currently investigating it. It seems to affect only a limited amount of users.

If it's possible could you take an FSDIAG.tar.gz diagnostics file from your computer, open a support ticket to us and attach the diagnostics file there?

How to gather FSDIAG.tar.gz diagnostics file: http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

Contact support through our web form: http://www.f-secure.com/en/web/home_global/support/contact/request

I will let you know once I have more details available regarding this problem.

Scholar

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

I have the same problem. The F Secure icon has the cross on it and when I hover over it it says malfunction, but  when I open the programme it says my computer is protected and I can occasionally do scans and updates.

I cant use my Support Tool however, it says I need to insert a disc into the computer but its supposed to save the file onto my desktop. Its a bit strange.

Scholar

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

Hi,

 

I'm afraid I can't log in as an administrator so I can't produce the diagnostic file you asked for. Look as though I'll have to wait for your further details, but hope in the meantime my computer security is not at risk. Thanks

Novice

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

Experiencing same problem,which started yesterday. Coincedentally, windows defender activated itself and there are three recent downloads in F-Secure which do not install.

Scholar

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

I have started to get the same virus and spyware malfunction, with a red cross on the icon can anyone help.

View solution in original post

Scholar

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

I updated mine to F Secure 2011 and the malfunction cross is gone!

Scholar

Re: F-Secure Anti-Virus & Spy Protection: Malfunction

No wait its come back haha