F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

Aspirant

F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

We are using F-secure Client Security 12.31 in our clients. In some of the machines there is a cross mark on F-secure logo and showing network connection malfuction. Further in the machine F-secure AntiVirus Firewall Daemon service is in stop state and could not be started. All components of F-secure are properly installed  and the machine has taken latest update of antivirus as well as of windows. 

 

When we uninstalled 12.31 and installed 12.00  machine working properly. please suggest.

 

 

11 REPLIES 11
F-Secure
F-Secure

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

Hello ravi12,

 

Few questions:

I guess, restart doesn't help?

What OS are affected by this issue?

Did you install the Firewall public hotfix for Chrome crashes on affected machines?

 

Best regards,

Vad

Aspirant

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

Window 7 32bit and we have not installed Chrome hotfix 

F-Secure
F-Secure

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

Then, most likely, you are missing specific security update. Please, check:

https://community.f-secure.com/t5/Business/Module-Crash-Detected-Restarting/m-p/90894

 

Best regards,

Vad

Highlighted
Aspirant

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

I installed also the Hotfix, the same problem with this issue. What should I do now?

F-Secure
F-Secure

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

Please, contact support. We will need the Support tool diagnostic information collected from one of affected machines for investigation.

 

Best regards,

Vad

Regular Member

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

Dear Vad,

 

i just installed client secuirty 12.32 and i get  network connections: malfunction error.some of my clients also affected by this issue.

 

Note:Windows is up to date 

            This happens when the client is updated(ex: from 12.20 to 12.31 or 12.31 to 12.32)

 

thanks

 

 

F-Secure
F-Secure

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

Hello asanka,

 

Few clarification questions:

1. Do i understand correctly, that you have this issue with both CS 12.31 and CS 12.32?

2. What OS is/are affected?

 

Network connection malfunction is shown in 2 cases:

1. F-Secure Anti-Virus Firewall Daemon is stopped (could be detected from Windows services window)

2. F-Secure Firewall driver is stopped. Can be checked by running "sc query fsfw" from cmd with admin rights.

Please, check, what is the reason in your case.

 

Best regards,

Vad

Regular Member

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

Dear Vad

 

Thanks for your prompt reply

 

Few clarification questions:

1. Do i understand correctly, that you have this issue with both CS 12.31 and CS 12.32?

    yes,client updated the version from 12 to 12.31 and he got the issue.Version 12 no issue

     i just updated from 12.31 to 12.32 and i got the issue,previously it was working fine

         

2. What OS is/are affected? windows 8.1 and windows 10

 

Network connection malfunction is shown in 2 cases:

1. F-Secure Anti-Virus Firewall Daemon is stopped (could be detected from Windows services window)

 

    the service is not running

 

2. F-Secure Firewall driver is stopped. Can be checked by running "sc query fsfw" from cmd with admin rights.

 

 Kernel Driver - running

 

Please, check, what is the reason in your case.

 

Thanks

F-Secure
F-Secure

Re: F-SECURE CLIENT SECURITY 12.31 NETWORK CONNECTION MALFUNCTION IN CLIENT PC

And restart of the machine doesn't help, i guess?

The most common scenario, in which driver is running and daemon is not, is the situation where for some reason version of driver fsfwd.sys (can be found in c:\Windows\System32\drivers\) and version of daemon fsdfwd.exe (can be found in c:\Program Files (x86)\F-Secure\FWES\program\) are different.

If restart does't help, and versions are identical, please, contact support. We will need to collect FW debug logs for investigation.

 

Best regards,

Vad