Exchange2010 & Css FNP/SCIP error 10

[Markovic]

Hi,

We have on the Content Server Scanner this erro message in log file :

 F-Secure Anti-Virus for Microsoft Exchange Real-Time Scanner cannot connect to F-Secure Content Scanner Server on 127.0.0.1 [defport: 18971] due to error FNP/SCIP error 10. Couldn't send the SCIP/FNP request to the server

We must restart f-secure services to resolve this message, if we don't do that we have many mails you are block by css !

For the moment the don't have respond from f-secure support

Than you for your help !

[Houdini]

Do you have all hotfixes installed?

[Markovic]

Yes the last hotfix is already installed (hotfix 4)

[Houdini]

Ok, the problem could be if css is somehow broken.
Tomorrow we are releasing new css update, which will replace old one. Let's see if it'll help =)

[Markovic]

I don't see the any hotfix or update !?

[Houdini]

Its is ready but stuck somewhere in release queue. I ll talk to release team.

[Markovic]

No news for update !?

[Houdini]

It is released. Make sure that fsavsd.exe in  F-Secure/Content Scanner Server got  7.50.130.0 version and check if problem persists.

[Markovic]

The version is 7.50.130c and unfortunately the problem persist

[Houdini]

Sad =(
Then you must call support. We need fsdiag for proper investigation