Error when installing exported MSI file fsss 14.00

[Pand]

Hello, 

I would like to update F-secure from fsess 12.12 to fsss 14.00 version. I try to install from exported MSI file but unfortunatelly installation stopped and I have error 1603 in Windows event viewer. I already installed on many other machines without any issue. Only one machine where instalaltion stuck. 

What may cause the mentioned problem?

Thanks in Advanced

[CliveC]

Hi Pand

Which server version do you have?
Some of the older servers you would need to install a newer C Runtime (https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows) and the Windows Patch KB2999226 in the cases that I have seen.

[Pand]

Hi Clive, 

Thank you for support. 

I try to install on Windows Server 2008R2. I know that 2008 is not supported but on 2008R2 should be OK. I have already installed on other 2008R2 servers. 

I will check updates.

regards,

Pand

[Pand]

Checked kpdate KB2999226 and I can confirm that is installed on my machine.

[CliveC]

Have you checked C Runtime Environment as well?
the same issue can be seen here https://community.f-secure.com/t5/Business-Suite/Client-Security-14-xx-Server/ta-p/119395

[Pand]

Hi, 

C Runtime Environment installed as well. 

regards,

Pand

[CliveC]

If this issue still persists with the pre-requisites, I would recommend running an FSDiag and submitting it to F-Secure through a ticket for further investigation.

[Pand]

Many thanks for you suggestion!

I already created ticket for investigation purpose.